Committed professional successfully supervises, guides, and supports students. Develops meaningful relationships with students and mentors for growth and improvement. Establishes and maintains safe and healthy environment for children by keeping learning environment clean and orderly.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
Empowerment Academy Charter School
Jersey City, NJ
02.2022 - Current
Facilitated small group instruction and activities for students of varying abilities.
Assisted teachers with creating and maintaining a safe, orderly learning environment.
Supported teachers by preparing materials, setting up equipment, and organizing supplies.
Coordinated daily tasks between teachers and other staff members.
Maintained accurate records of student attendance, grades, and behavior reports.
Collaborated with colleagues to develop instructional plans that meet individual student needs.
Supervised students during lunchtime, field trips, assemblies, and other activities.
Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
Moderated parent-teacher conferences to discuss student progress or areas of concern.
Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
Paraprofessional
Empowerment Academy Charter School
Jersey City, NJ
09.2021 - 02.2022
Assisted in the implementation of educational programs for special needs children.
Conducted one-on-one tutoring sessions with struggling students when needed.
Participated in parent and teacher conferences to discuss student progress and challenges.
Attended professional development workshops related to job responsibilities.
Offered students personalized educational, behavioral and emotional support.
Supplied one-on-one attention to each student during group activities.
Customer Service Representative
NJ EZ Pass
Newark, NJ
06.2018 - 08.2020
Answering phones from customers professionally and responding to customer inquiries and complaints
Researching required information using available resources
Handling and resolving customer complaints regarding product sales to customer service problems
Providing customers with the organization's service and product information
Processing forms, orders, and applications requested by the customers
Identifying, escalating priority issues and reporting to the high-level management
Routing inbound calls to the appropriate resources
Following up complicated customer calls where required
Obtaining and evaluating all relevant data to handle complaints and inquiries
Recording details of comments, inquiries, complaints, and actions taken
Check to ensure that appropriate changes were made to resolve customers' problems
Financial Assistance Specialist
AstOne
Ridgefield Park, NJ
08.2015 - 12.2017
Provided customer service to clients in need of financial assistance.
Assessed and evaluated client's financial situation and eligibility for assistance programs.
Processed documents and payments related to financial assistance applications.
Maintained and updated database of clients receiving financial assistance services.
Drafted and submitted accurate applications for various government programs.
Counseled clients on how best to utilize available resources for their benefit.
Education
Master of Science - Criminal Justice
National University
San Diego, CA
10-2024
Bachelor of Science - Criminal Justice
Berkeley College
Online
08.2021
A.S Business Administration & Management - Business Administration And Management
Berkeley College
Online
12.2017
Skills
Collaboration
Leadership
Team Work
Problem solving
Classroom Management
Computer Literacy
Class coordination
Awards
Deans List Summer 2016 Winter 2017 & Fall 2017, Presidential list Winter 2020, NSLS Honors 2016-2021
References
Mina, Kaldas, Former Supervisor, 201-936-3131
Mike, Iurato, Former Coach, 973-650-9925
Languages
English, Spanish- Beginner
Certification
Cyber Security Certification 2021
References
References available upon request.
Timeline
Teacher's Assistant
Empowerment Academy Charter School
02.2022 - Current
Paraprofessional
Empowerment Academy Charter School
09.2021 - 02.2022
Customer Service Representative
NJ EZ Pass
06.2018 - 08.2020
Financial Assistance Specialist
AstOne
08.2015 - 12.2017
Cyber Security Certification 2021
Master of Science - Criminal Justice
National University
Bachelor of Science - Criminal Justice
Berkeley College
A.S Business Administration & Management - Business Administration And Management
Berkeley College
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