Danea Stiles
Charleston,Ar
Summary
Current Job Title: Office Manager
PERSONAL SUMMARY My name is Danea Stiles and I am a professional and well-rounded employee with 10+ years of experience in supporting day-to-day operational functions to provide a smooth-running business. Highly dependable, ethical, and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness.
Overview
14
14
years of professional experience
Work History
Office Manager
Robberson’s Body Shop, LLC
2020.08 - Current
- Managed office duties, including ordering materials, organizing workspaces, answering emails and telephone communications.
- Produced and distributed memos, email updates and other forms of communication.
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
- Solicited vendor quotes to determine optimal material purchase pricing.
- Preformed estimate writing, supplement addendum, as well as photo documentation.
- Processed all inventory as well as proper inventory credits/returns
Auto Damage Appraiser
Liberty Mutual
2022.06 - 2023.01
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Reduced average appraisal time by adopting advanced tools and technology for precise damage evaluation.
- Collaborated with repairs shops to negotiate fair settlements, ensuring client satisfaction and maintaining company reputation.
- Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
- Kept current on insurance regulations, laws, policies and procedures.
Office Manager
Ed Wlliams Body Shop, Inc
2017.07 - 2020.08
- Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.
- Produced and distributed memos, email updates and other forms of communication.
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
- Solicited vendor quotes to determine optimal material purchase pricing.
- Business sold in August 2020 to Robberson’s Body Shop where current job was then transferred.
Office Manager
Mercy Hospital Ozark
2011.09 - 2017.06
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Communicated finances such as co-pays with customers during their treatment course.
- Communicating with insurance companies to verify member benefit coverage on select procedures.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Greeted and encouraged feedback from customers to implement department operational changes.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Assisted therapists with current treatment plans with necessary.
Vet Assistant
JOB TITLE, Kitties and Kanines
2010.05 - 2011.07
Education
Certified Auto Appraiser - Automotive-Body Technology
Claims Adjustor
Remote-Liberty Mutual 07.2022
Certified Risk Adjustment Coder -
AAPC
Salt Lake City, UT06.2021
Certified Veterinary Tech -
Petra Allied Health
Fort Smith, AR08.2009
High School Diploma -
County Line High School
Branch, AR03.2009
Skills
- SKILLS AND COMPETENCIES
- Teamwork
- Leadership
- Organization
- Responsibility
- Problem solving
- Time management
- Accounts payable and receivable
- Workforce Management
- Budgetary Planning
- Billing
- Customer relations
- Invoicing and billing
- Data entry
- Banking operations
- Training and coaching
- Payroll and budgeting
- Mail handling
- Scheduling Coordination
- Inventory Control
Additional Information
References:
Erica Bates-Referral Specialist at ACENTA-phone 479-965-6239
Anna Kleck- Fruad Specialist at Arvest-phone 479-847-5393
Ed Williams-Owner of Ed Williams Body Shop, phone 479-518-0027
Timeline
Auto Damage Appraiser
Liberty Mutual
2022.06 - 2023.01
Office Manager
Robberson’s Body Shop, LLC
2020.08 - Current
Office Manager
Ed Wlliams Body Shop, Inc
2017.07 - 2020.08
Office Manager
Mercy Hospital Ozark
2011.09 - 2017.06
Vet Assistant
JOB TITLE, Kitties and Kanines
2010.05 - 2011.07
Certified Auto Appraiser - Automotive-Body Technology
Claims Adjustor
Certified Risk Adjustment Coder -
AAPC
Certified Veterinary Tech -
Petra Allied Health
High School Diploma -
County Line High School
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