Daneally Bissick
Panama City,FL
Summary
Dedicated customer service representative with extensive industry experience and a proven track record of establishing strong client relationships. Recognized for an upbeat attitude and exceptional ability to enhance customer satisfaction, contributing significantly to company success. Possesses strong interpersonal skills and a results-oriented approach that drives business growth.
Overview
9
9
years of professional experience
Work History
Personnel Service Specialist – Human Resource (Payroll)
Florida Department of Correction
Tallahassee, FL
02.2022 - Current
- Independently conducts technical research and analysis regarding payroll issues to provide customer service and assistance to department supervisors and managers.
- Guaranteed timely and accurate processing of semi-annual and quarterly uniform and toll allowances.
- Provides direction and guidance to supervisors, employees, and assigned field offices on payroll-related inquiries and issues.
- Assists with tracking tuition reimbursement, ensuring that letters are mailed, and that monies are recovered (by personal check or leave payouts).
- Utilizes various computer programs used by the Department, including, but not limited to, People First, ATMS2, FLAIR, the Internet, various word processing applications, databases, and spreadsheet applications.
Customer Service Representative
Walmart
Tallahassee, FL
02.2017 - Current
- Assist customers with product inquiries, returns, and complaints in a friendly and efficient manner, ensuring customer satisfaction.
- Compute sales prices, total purchases, and receive and process cash or credit payments.
- Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Train new team members on customer service protocols, systems, and company policies.
Personnel Technician III – Human Resource (Payroll)
Florida Department of Correction
Tallahassee, FL
08.2021 - 02.2022
- Utilized various computer programs used by the Department, including, but not limited to, People First, ATMS, SharePoint, Excel, Word, the Internet, and word processing and spreadsheet applications, reports, logs, and documents.
- Provided assistance to the Department's employees via telephone and through electronic correspondence.
- Reviewed timesheet reports and processed leave payouts when applicable.
- Processed separation packets for terminated employees.
Human Resource Intern
Westminster Oaks
Tallahassee, FL
09.2018 - 08.2019
- Facilitated planning and execution of HR-related gatherings.
- Assisted in managing confidential files and research activities.
- Analyzed departmental business and policy procedures.
- Hired employees and processed hiring-related paperwork.
- Conducted new employee orientations and onboarding processes.
- Assisted in the recruitment process by screening resumes, conducting phone interviews and scheduling face-to-face interviews with potential candidates.
- Developed presentations on various topics related to human resources management.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
Customer Service Representative
General Dynamics
Lynn Haven, FL
08.2016 - 12.2017
- Addressed inquiries efficiently while ensuring accurate input of customer orders and feedback.
- Analyzed terms of insurance policies to evaluate potential coverage for reported losses.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Education
Bachelor of Arts - Business Administration
FLORIDA AGRICULTURAL & MECHANICAL UNIVERSITY
Tallahassee, FL08.2019
A.A. - Accounting
GULF COAST STATE COLLEGE
PANAMA CITY, FL12.2016
Skills
- Cross-functional coordination
- Scheduling
- Account updating
- Complaint resolution
- Prioritization
- Verbal and written communication
- Customer service
- Call center experience
References
References available upon request.
Timeline
Personnel Service Specialist – Human Resource (Payroll)
Florida Department of Correction
02.2022 - Current
Personnel Technician III – Human Resource (Payroll)
Florida Department of Correction
08.2021 - 02.2022
Human Resource Intern
Westminster Oaks
09.2018 - 08.2019
Customer Service Representative
Walmart
02.2017 - Current
Customer Service Representative
General Dynamics
08.2016 - 12.2017
Bachelor of Arts - Business Administration
FLORIDA AGRICULTURAL & MECHANICAL UNIVERSITY
A.A. - Accounting
GULF COAST STATE COLLEGE
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