Danealya Chanka
Brooklyn ,New York
Summary
Dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FGP SEC-1
NYU LANGONE HEALTH
Brooklyn, NY
10.2023 - Current
- EMR Experience (EPIC, eClinicalWorks, ERAD, NextGen, Dovetail)
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Processed referrals for specialist care when requested by physicians or patients.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Scanned identification and insurance cards.
- Managed office phone lines by checking MyChart in-basket messages, returning calls, and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
- Greeted and checked in/check out patients, updating patient information in the computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Answered patient portal messages promptly, and directed 'red flag' messages appropriately.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared charts for new physical therapy patients, ensuring all necessary forms were completed correctly.
- Monitored daily workflow queues within the department ensuring all tasks are completed accurately and timely.
- Verified insurance authorizations with the authorization team prior to the patient's scheduled appointment.
- Communicated with patients with compassion while keeping medical information private.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Called patients to confirm scheduled appointments and obtain additional details.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Update provider delays to the patient waiting room, and upon patient arrival.
- Assisted patients with the kiosk check-in method.
- NYU Mychart customer service representative.
- Schedule scanning.
- Disinfect all high-touch surfaces and kiosks, and scanned the waiting room.
- Conducted patient intake interviews to collect medical information and insurance details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Medical Receptionist
Caremax Medical Centers
Brooklyn, NY
05.2023 - Current
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, emails, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up waiting room to maintain neat and organized space.
- Gathered, transcribed and typed medical information into charts.
- EMR Experience (EClinialWorks, NextGen and Dovetail).
- Scheduled and Confirmed appointments for a variety of specialist/PCPs.
- Contacted Labs For Pick Up
- Obtained prior authorization for specialty follow up exams.
Patient Service Representative
Lenox Hill Radiology & Medical Imaging Associates P.C.
Brooklyn, NY
10.2021 - Current
- Coordinated with patients and healthcare professionals to meet patient needs.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information in computer system.
- Ran credit card batches and balanced deposits on daily basis.
- Scheduled patient appointments and procedures.
- Registered patients by verifying records to update computer system and patient charts.
- Obtained proper authorization and identification to release confidential medical records.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Scheduled patient appointments over phone and in person, maximizing productivity.
Education
Bachelor of Science - Early Childhood Education
Medgar Evers College of The City University of New York
Brooklyn, NY06.2023
CDA - Child Development
National Credentialing Program
New York, NY10.2022
Skills
- Maintaining safe environments
- Medical billing
- Appointment confirmation
- PC proficient
- Cash deposit preparation
- Account balancing reconciliation
- Workers' compensation knowledge
- Medical filing
- Office administration
- Scheduling appointments
- Data management
- Insurance eligibility verification
Certification
- First aid and CPR certified.
- Nutrition and Health Needs of infants and Children.
- Safety and Security Procedures.
- Child Abuse and Maltreatment Identification and Prevention.
Timeline
FGP SEC-1
NYU LANGONE HEALTH
10.2023 - Current
Medical Receptionist
Caremax Medical Centers
05.2023 - Current
Patient Service Representative
Lenox Hill Radiology & Medical Imaging Associates P.C.
10.2021 - Current
Bachelor of Science - Early Childhood Education
Medgar Evers College of The City University of New York
CDA - Child Development
National Credentialing Program
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