Dane C. Cherry

During my time here at Troy Regional, I have been tasked with several jobs, including but not limited to; boiler repair, electrical work, 110V to 600V, carpentry work, fire alarm/detector repair and replacement, sheet rock repair/replacement, painting, texturing, ceiling tile replacements, light fixture replacements, minimal patient comfort(senior behavioral care), public interactions, vast range of chemicals, oxygenation system work, water treatment, generator upkeep, metal work, fixing patient electronic beds, toilet replacement/repair, plumbing work, sewage line work, HVAC maintenance, safety responsibilities, log book upkeep for generator checks, log book upkeep on filtered water machines, etc.

• During my time at Lowes; I began as a Tool Sales Specialist. I grew from there switching to the merchandising team, where I have become a trainer, leader and safety captain. I have done many things, including but not limited to;
• Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
• Assisted customers with inquiries, resolving issues promptly for improved customer retention.
• Collaborated with team members to streamline processes and improve overall service efficiency.
• Maintained accurate records of customer interactions, ensuring consistency in service delivery.
• Identified opportunities for upselling products and services to meet sales goals consistently.
• Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
• Developed strong relationships with clients through consistent communication and excellent service delivery.
• Implemented effective problem-solving techniques for efficient resolution of customer concerns.
• Contributed to the development of operational policies and procedures that enhanced overall service quality.
• Coordinated with internal departments to ensure seamless support for clients'' needs across various channels.
• Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
• Consistently met or exceeded performance metrics related to call quality, handle time, and issue resolution rates.
• Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
• Streamlined workflows by identifying inefficiencies within the system, leading to significant time savings in daily operations.
• Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
• Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
• Provided accurate answers and solutions to customer concerns, inquiries and complaints.
• Reviewed and implemented points from regulators and internal audits to improve control and customer service standards.
• Helped generate sales and identified leads.
• Trained and taught 3 new employees in year 2023
• Boosted productivity by offering skilled administrative assistance and client support.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Suggested additional services to customers in order to meet upsell goals.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Documented problems and corrective actions to maintain records.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Trained new personnel regarding company operations, policies and services.
• Managed timely and effective replacement of damaged or missing products.
• Sought ways to improve processes and services provided.
• Trained staff on operating procedures and company services.
• Increased efficiency and team productivity by promoting operational best practices.
• Cross-trained and backed up other customer service managers.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Implemented and developed customer service training processes.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.

• Increased sales revenue by developing and maintaining strong relationships with clients.
• Delivered excellent customer service for repeat business and referrals.
• Trained new sales associates to ensure consistent performance across the team.
• Managed inventory effectively, minimizing stock-outs and overstock situations.
• Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
• Resolved customer issues promptly, ensuring satisfaction and loyalty.
• Optimized product assortment based on consumer preferences and market insights.
• Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
• Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
• Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
• Handled cash register operations and customer transactions to process payments.
• Trained, coached, and mentored new sales associates for maximum performance.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Processed and stocked merchandise in accordance with store standards.
• Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
• Provided exceptional customer service to foster client loyalty and satisfaction.
• Performed inventory control procedures to manage stock.
• Greeted customers and provided product advice to increase sales.
• Participated in store meetings and product training sessions to understand and sell items.
• Developed and maintained knowledge of current sales and promotions.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Trained new employees on customer service, money handling and organizing strategies.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Built relationships with customers and community to promote long term business growth.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Contributed to team objectives in fast-paced environment.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Informed customers of promotions to increase sales productivity and volume.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Maintained current knowledge of evolving changes in marketplace.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Achieved or exceeded company-defined sales quotas.
• Presented professional image consistent with company's brand values.
• Drove store revenue by offering customers accessories and related purchases to complete selections.

During my time at this small country store/gas station, I met customer needs to a satisfactory degree; hand prepped food for orders and in store buys. Such as; pizza, bbq, sandwiches, different styles of chicken prep. Maintained records of fuel and gasoline sales, hand key register, counted drawer every evening, made deposit bags, recorded all known thefts, greeted customers, always focus on customer service, cleaned all food prep areas, as well as, store very evening.

• During my time at MUHSD I wore many hats. I learned so much from this position of the course of almost 6 years and three supervisors. I learned how to better manage my time, communicate with other staff and school sites more effectively, some of those others include but are not limited to;
• Inventory control of items in warehouse and nutritional services
• Food safety and proper handling
• Serving food to staff and students
• Forklift certified
• Process of proper safety for driving air brake vehicle
• Record retention process/upkeep of records for all record retention
• Record retention for payroll, personnel files, billing information for nutritional services, billing information for warehouse and school sites, student files and historical documents
• Proper process of discarding old files
• Coordination between school sites and staff for proper delivery of goods
• Maintaining clean and safe vehicles
• Proper forklift maintenance
• Maintaining clean and functional work space using proper ergonomics
• Computer and web search safety
• Staff and student safety
• Training of new employees as they began working at warehouse after co-driver retired
• Arranged products on shelves and in cabinets to maximize space utilization
• Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
• Provided reliable support during audits by presenting well-organized documentation, ensuring transparency in inventory management processes.
• Received product shipments and organized in stockroom storage area.
• Received, merchandised and arranged all shop items for visual display.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Developed and maintained knowledgeable and productive team of employees.
• Organized records of vehicles, schedules and completed orders.
• Integrated warehouse operations with existing and new business processes.
• Created and enforced detailed organization processes to increase quality and service standards.

• Improved facility cleanliness by performing thorough and efficient nightly cleaning tasks.
• Maintained a safe and sanitary environment for building occupants through diligent custodial efforts.
• Enhanced workplace safety by promptly addressing spills, leaks, and other potential hazards.
• Ensured proper waste disposal, reducing the risk of contamination and pest infestations.
• Streamlined cleaning processes with the use of appropriate tools and equipment, increasing efficiency in nightly duties.
• Contributed to a positive work atmosphere, collaborating effectively with coworkers to complete tasks quickly and accurately.
• Assisted in inventory management for cleaning supplies, ensuring adequate stock levels for uninterrupted custodial operations.
• Reduced energy consumption by turning off lights and adjusting thermostat settings during non-business hours.
• Prepared rooms for special events, setting up furniture and equipment according to event requirements.
• Conducted routine inspections of facilities to identify areas needing repair or maintenance attention.
• Addressed minor maintenance issues such as replacing light bulbs or fixing loose fixtures, preventing larger problems from developing.
• Assisted with emergency situations like floods or power outages, ensuring occupant safety and minimizing property damage.
• Supported facility security measures by locking doors, windows, and gates at the end of each shift.
• Kept outdoor areas clean and inviting by sweeping walkways, removing trash, and maintaining landscaping features when necessary.
• Responded promptly to requests from building occupants regarding custodial concerns or needs.
• Promoted an eco-friendly workplace by recycling materials whenever possible.
• Upheld company standards for cleanliness while adhering to all safety guidelines during nightly tasks.
• Assisted with annual deep-cleaning projects such as floor stripping/waxing or carpet shampooing.
• Fostered a sense of pride in the workplace by keeping common areas and workspaces consistently clean and inviting.
• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
• Followed safety protocols and safe use of protective gear to prevent injury to self and others.
• Kept building spaces premises clean inside and outside.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
• Reported damages and hazardous conditions to management for further action.
• Replaced and refilled paper towel and toilet paper dispensers for users convenience.
• Reported vandalism or other damage to property to supervisor.
• Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
• Checked in and stocked inventory throughout facility.
• Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
• Moved furniture for cleaning and set up for special events.
• Cleaned equipment and machinery to maintain in optimum working condition.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Kept public pathways clear of safety hazards and spills with regular checks and attention.
• Maintained optimal supply levels to meet daily and special cleaning needs.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Vacuumed and shampooed carpets, upholstery and other fabrics.
• Cleaned walls and ceilings with special reach tools following regular schedule.
• Used power scrubbing and waxing machines to scrub and polish floors.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Promoted building security by locking doors and checking electrical appliances for safety hazards.
• Used organic-based chemicals to disinfect floors, counters and furniture.
• Maintained floor cleaning and waxing equipment.
• Operated buffers and burnishers to clean and polish floors.
• Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
• Used hand trucks or manually lifted supplies, equipment and heavy furniture.