Da'Necia Lyte
Round Rock,TX
Summary
Skilled in all aspects of mail processing including sorting, coding and distribution. Past positions have honed abilities in managing large volumes of mail, working with automated machines and adhering to postal regulations. Strengths include good physical stamina for lifting heavy loads, ability to work at a fast pace while maintaining accuracy, and capability to solve problems related to the job effectively. In previous roles, contributed to improved efficiency through strategies that reduced sorting errors and elevated delivery speeds.
Overview
6
6
years of professional experience
Work History
Mail Processing Clerk
USPS
Austin , TX
01.2022 - Current
- Organized and maintained filing systems for confidential documents.
- Responded promptly to customer inquiries regarding their shipments or orders.
- Assisted with loading and unloading heavy packages from delivery vehicles.
- Processed customer requests for refunds or replacements of products purchased by mail order.
- Stamped postmark on letters and parcels.
- Conducted routine maintenance on mailing equipment as needed.
- Ensured compliance with all safety regulations when handling hazardous materials such as flammable liquids.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Responded to internal employees' questions about mail services, products and delivery choices.
- Updated and maintained mailing lists, ensuring accuracy and confidentiality.
- Sorted and distributed incoming mail to appropriate departments and personnel.
- Conducted regular audits of postal expenses to identify cost-saving opportunities.
Customer Service Supervisor
Apple One Employment Services
Austin, TX
02.2021 - 06.2022
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Trained new customer service representatives on company policies and procedures.
- Maintained accurate records of customer interactions for future reference.
- Recruited qualified personnel when needed for open positions within the department.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
Shift Manager/Key Holder
Taco Bueno
Round Rock , TX
06.2018 - 06.2021
- Facilitated conflict resolution between customers and employees as needed.
- Implemented effective loss prevention measures throughout the store.
- Conducted weekly reviews of employee performance evaluations.
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Maintained detailed records of employee performance reviews and disciplinary actions taken.
- Utilized strong communication skills to foster a positive work environment for all employees.
Patient Registration Coordinator
Shannon Medical Center
San Antonio, TX
12.2019 - 01.2021
- Processed payments for services rendered and maintained up-to-date financial records.
- Scheduled appointments for patients according to availability of resources and physicians' preferences.
- Ensured HIPAA compliance through secure handling of confidential patient information.
- Utilized hospital management system software to enter patient data accurately.
- Prepared reports for administrative staff regarding patient registration activities.
Education
Associate of Applied Science - Mass Communications
Angelo State University
San Angelo, TX08-2019
Skills
- Retail Sales
- Service-oriented
- Automated mail processing proficiency
- Postal service product knowledge
- Distribution Services
- Shipping and receiving proficiency
- Distribution Coordination
- Staff Development
- Postal regulations knowledge
- Problem-solving skills
- Production goal setting
- Regulatory Compliance
- Team Collaboration
- Customer Service
- Mail Sorting
- Strong organization skills
Timeline
Mail Processing Clerk
USPS
01.2022 - Current
Customer Service Supervisor
Apple One Employment Services
02.2021 - 06.2022
Patient Registration Coordinator
Shannon Medical Center
12.2019 - 01.2021
Shift Manager/Key Holder
Taco Bueno
06.2018 - 06.2021
Associate of Applied Science - Mass Communications
Angelo State University