Dane Clark
Hapeville,GA
Summary
Dynamic Body Shop Manager with a proven track record at Finish Pros, excelling in quality control and customer service. Expert in collision repair estimating and staff training, I enhanced team performance and streamlined operations, resulting in improved customer satisfaction and loyalty. Adept at building strong business relationships and managing inventory effectively.
Overview
43
43
years of professional experience
Work History
Body Shop Manager
Finish Pros
02.2017 - Current
- Directed daily operations to ensure efficient workflow and timely project completion.
- Implemented quality control measures to maintain high standards in repair processes.
- Trained and mentored staff on best practices, enhancing team performance and skillsets.
- Managed inventory levels and procurement of materials to reduce costs and improve efficiency.
- Developed strong relationships with customers, addressing concerns and ensuring satisfaction.
- Oversaw scheduling of workforce assignments, optimizing labor distribution across projects.
- Collaborated with insurance adjusters to facilitate accurate claims processing for clients.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Supervised and managed shop operations and tasks.
- Analyzed operational processes to identify areas for improvement and implement strategic changes.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
Shop Manager
Alpha Automotive
01.2009 - 02.2016
- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored staff, enhancing team performance and service quality.
- Implemented inventory management practices, reducing waste and improving stock accuracy.
- Developed employee schedules, optimizing labor costs while maintaining service levels.
- Conducted regular staff meetings to communicate goals and address operational challenges.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Developed new promotional campaigns to attract new customers.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Controlled costs by effectively negotiating with vendors, saving $[Amount] on budget per year.
- Streamlined store operations, reducing overhead costs significantly.
- Managed inventory levels, ensuring optimal stock at all times for customer needs.
- Enhanced social media presence, driving more foot traffic to store.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Service Manager
Trocalli Nissan of Decatur
08.2005 - 01.2009
- Led service operations to enhance customer satisfaction and retention.
- Developed training programs for staff, improving service quality and efficiency.
- Streamlined communication processes between departments, reducing response time to customer inquiries.
- Implemented performance metrics to evaluate service delivery, driving continuous improvement initiatives.
- Managed scheduling and resource allocation to optimize workflow across service teams.
- Conducted regular audits of service procedures, identifying areas for operational enhancements.
- Mentored junior staff on best practices in customer engagement and problem resolution.
- Collaborated with cross-functional teams to align service strategy with organizational goals.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Negotiated with vendors to secure best prices for parts and supplies.
Corporate Pilot
NetJets
02.2002 - 03.2005
- Operated corporate aircraft, ensuring safe and efficient flights for executives and clients.
- Maintained compliance with FAA regulations and company policies during all flight operations.
- Conducted pre-flight inspections to assess aircraft readiness and safety protocols.
- Coordinated with ground crew and air traffic control for optimal flight planning and execution.
- Developed training programs for junior pilots, fostering skill development and adherence to best practices.
- Maximized fuel efficiency through strategic flight planning and continuous monitoring of weather conditions.
- Collaborated with flight crew members, ensuring seamless communication and coordination during flights.
- Maintained a high level of aircraft performance with meticulous attention to maintenance schedules and protocols.
- Briefed passengers on takeoff and landing times, unforeseen obstacles and weather conditions.
- Filed instrument flight plans with air traffic control, enabling proper flight coordination.
- Kept passengers and crew members safe by applying advanced skills and in-depth operational knowledge.
- Calculated fuel quantity required by compiling data on route, weather and plane load.
Aviation Officer
US Army
06.1982 - 06.2002
- Led aviation safety initiatives, enhancing compliance with regulatory standards and best practices.
- Developed and implemented operational procedures to streamline aircraft handling and maintenance processes.
- Coordinated multi-agency training exercises, improving interdepartmental communication and response strategies.
- Oversaw flight operations, ensuring adherence to safety protocols and efficient resource allocation.
Education
Bachelor of Science - Business Administration
University of Maryland, College Park
College Park, MD06-1982
Skills
- Staff training and development
- Safety management
- Training and coaching
- Quality control
- Budgeting and financial management
- Workflow coordination
- Business relationships
- Automotive repair
- Marketing
- P&L management
- Regulatory compliance
- Collision repair proficiency
- Estimating expertise
- Collision estimating
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Relationship building
- Customer service management
- Employee motivation
- Analytical thinking
- Conflict resolution
- Interpersonal skills
- Recruitment and hiring
- Professionalism
- Schedule management
- Inventory management
- Adaptability
- Delegating work
- Written communication
- Sales tracking
- Risk management
- Payroll administration and timekeeping
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 22 staff members.
Timeline
Body Shop Manager
Finish Pros
02.2017 - Current
Shop Manager
Alpha Automotive
01.2009 - 02.2016
Service Manager
Trocalli Nissan of Decatur
08.2005 - 01.2009
Corporate Pilot
NetJets
02.2002 - 03.2005
Aviation Officer
US Army
06.1982 - 06.2002
Bachelor of Science - Business Administration
University of Maryland, College Park
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