Danee Baxter

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Interceded between employees during arguments and diffused tense situations.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Organized spaces, materials and catering support for internal and client-focused meetings.

• Planned and scheduled field activities according to set timelines and order of operations.
• Investigated issues and developed effective solutions.
• Kept teams on task to complete milestones on time.
• Met with customers to resolve issues and build productive relationships.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
• Greeted visitors and customers upon arrival, offered

assistance, and answered questions to build rapport and retention.

• Oversaw VA MD and DC Portfolio
• Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
• Kept accounts in balance and ran daily reports to verify totals.
• Managed sign-in and security procedures by issuing badges, updating logs, and controlling access.
• Used packaging software to maintain and update records of internal data.

• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Collected room deposits, fees, and payments.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Scheduled, coordinated and confirmed appointments and meetings.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Completed all tasks in compliance with company policies and procedures.
• Completed data entry and filing to keep records updated for easy retrieval.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.