Daneeka De Leon
San Diego,CA
Summary
Developed exceptional interpersonal and organizational skills in fast-paced restaurant environment, seeking to transition into new field. Proficient in managing guest relations and coordinating reservations while maintaining welcoming atmosphere. Eager to bring these transferable skills to new professional setting.
Overview
8
8
years of professional experience
Work History
Restaurant Hostess
Norwegian Cruise Line, Pride Of America
08.2023 - Current
- Welcomed each guest warmly to enhance their dining
- experience.
- Directed guests to appropriate servers.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Coordinated waitlist during peak times to ensure smooth operations.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Ensure guests feel appreciated with sincere farewells.
Operations Coordinator
Curology
11.2019 - 05.2022
- Streamlined workflow through balanced workload allocation for over 30+ Fulfillment Technicians.
- Audited defective medications to enhance inventory accuracy.
- Highlighted process improvement opportunities to enhance efficiency.
- Ensured compliance with HIPAA regulations to maintain patient information accuracy.
- Implemented protocols for safe and secure medication ingredient storage.
- Facilitated cross-departmental communication among fulfillment, lab and administrative teams.
Coordinator's Assistant
Promises2Kids
04.2019 - 04.2021
- Promoted Foodies 4 Foster Kids campaign in May (National Foster Care Month)
- Gathered and organized materials to support operations.
- Coordinated and scheduled meetings and appointments.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Team Lead
San Diego Coaster, Belmont Park
04.2017 - 05.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Supervised and coordinated food and service activities.
- Ensure superior hospitality throughout each interaction.
- Manage onboarding processes for all team members.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Education
Child Development
San Diego Mesa College
San Diego, CAChild Development
San Diego State University
San Diego, CASkills
- Customer service
- Strong multitasking
- Conflict resolution
- Scheduling
- Dining room management
- Shipping coordination
- Time management
- Warehouse safety
- Team collaboration
- Shipping and receiving
- Safety compliance
Timeline
Restaurant Hostess
Norwegian Cruise Line, Pride Of America
08.2023 - Current
Operations Coordinator
Curology
11.2019 - 05.2022
Coordinator's Assistant
Promises2Kids
04.2019 - 04.2021
Team Lead
San Diego Coaster, Belmont Park
04.2017 - 05.2019
Child Development
San Diego Mesa College
Child Development
San Diego State University