Daneel Wallen
Mesa,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service/Retention Representative
AT&T
12.2018 - 06.2021
- Inbound customer service for lines of business; DIRECTV, AT&T Wireless, AT&T TV, AT&T U-Verse TV, internet, and landline phone service
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service/Safety & Security
24-7 InTouch
06.2017 - 12.2018
- Assisted with billing, account management, and troubleshooting in all areas of technical issues
- Handled inbound calls for Safety & Security department for auto collisions
- Contacted police and/or fire departments on behalf of customers.
Attractions Shift Lead
Jake's Unlimited
02.2012 - 05.2017
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Mountain View High School
Mesa, AZ05.2011
Skills
- Critical thinking
- Empathetic thinking
- 60 WPM typing speed
- Adaptability
- Active listening
- Time management
- Organization
- Customer Satisfaction
- Conflict Mediation Abilities
- Written and Oral Communications
Additional Information
- AT&T Performance Recognition Awards - August 2019
- Hyundai Blue Link's “Going the Extra Degree” Award for the Safety & Security Department - February 2018
Timeline
Customer Service/Retention Representative
AT&T
12.2018 - 06.2021
Customer Service/Safety & Security
24-7 InTouch
06.2017 - 12.2018
Attractions Shift Lead
Jake's Unlimited
02.2012 - 05.2017
High School Diploma -
Mountain View High School