Daneen Matulewicz
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Administrator
Everstory Partners
Woodbridge, NJ
08.2021 - Current
- Provides general administrative support to staff members.
- Performs data entry tasks into computer databases from paper documents.
- Answers incoming calls, email and in person customer inquiries.
- File maintenance and record keeping: updates customer files including new sales, scans documents, maintains records of all memos, e-mails, corporate policies and programs implemented,
- Manages office supplies inventory and places orders when necessary.
- Works successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Banking duties: cash receipt entry, deposit slips, credit card transactions and bank deposits
- Set up new vendors in system as needed including obtaining tax forms and W9s.
- Reviews and verifies invoices for accuracy and completeness.
- Accounts Payable: Insures all bills are paid promptly. Processes purchases and invoice through current system.
- Accounts Receivable: Collection of past and present balance amounts for any delinquent location customer contracts.
- Maintains accurate records of payments, credits, and other transactions. site maintenance and record keeping: updating customer files and new sales, scans documents,
- Contract processing and quality control, including verification that all contracts are valid before entry.
- Banking duties: Cash receipt entry, deposit slips, credit card transactions and bank deposits.
- Human Resources: coordinates onboarding responsibilities as needed.
- White board meetings: Takes part in meetings between Administration, Maintenance and Sales.
- Manages work orders for Park Services
- Deeds and Certificates: Provides Deeds and Certificates to Sales Management each week. Log and process according to location and or state guidelines. Trust Certificates: Checks for accuracy , compares to contracts , sign and place in custom return file (email) to the Home Office Trust Department.
- Reports: May include Trust, state required and month end processing.
Customer Service Representative
Sterling Publishing
Monroe Township, NJ
02.2003 - 04.2020
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Consulted with customers to resolve service and billing issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Processed company receipts, sales invoices and payments from customers and suppliers.
- Provided assistance with special projects as requested by management team.
- Performed data entry into accounting system to ensure accuracy of financial reporting.
- Reconciled or entered report discrepancies found in financial records.
- Performed bookkeeping and accounting consulting services.
Education
High School Diploma -
Carteret High School
Carteret, NJ06-1988
Skills
- Customer Service
- Supplies Ordering
- Office Administration
- MS Office
- Work Planning and Prioritization
- Administrative Support
- Attention to Detail
- COUPA
- Reporting and Documentation
- Multi-Line Phone Systems
- Equipment Usage Tracking
- Office Management
- Bookkeeping
- G Suite
- Schedule Coordination
- Recordkeeping and File Management
- Contract Processing
Timeline
Administrator
Everstory Partners
08.2021 - Current
Customer Service Representative
Sterling Publishing
02.2003 - 04.2020
High School Diploma -
Carteret High School