Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daneika Morris-Norrow

Brooklyn,NY

Summary

Driven by a goal-oriented mindset, I excelled by enhancing customer relations and support, leading to significant business retention. Skilled in customer support and adept at training staff, my proactive approach and ability to resolve complaints efficiently boosted company reputation and sales.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sale Representative / Cashier

Weekend Boutique for Ladies
12.2019 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Sale Representative / Cashier/ Manager Assistant

HoodWear Cap City Inc
12.2007 - 10.2019

Take inventory in all stock in the store on daily and weekly basis

Assist in placing orders for new merchandise

Service customers in Sales and Returns

Trained New Staff

Sales Representative

Shoe Locker
01.2007 - 10.2008
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Waitress/Supervisor

Party Fair
03.2004 - 01.2005
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between

Education

Malabar Composite School
Trinidad And Tobago

High School Diploma -

Educators Inc, Private Christian Schools
Florida, NY
06.2024

Skills

  • Customer Support
  • Goal-oriented mindset
  • Customer Relations

Certification

Advanced Information Technology

Microsoft Excel

Power Point word

Timeline

Sale Representative / Cashier

Weekend Boutique for Ladies
12.2019 - Current

Sale Representative / Cashier/ Manager Assistant

HoodWear Cap City Inc
12.2007 - 10.2019

Sales Representative

Shoe Locker
01.2007 - 10.2008

Waitress/Supervisor

Party Fair
03.2004 - 01.2005

Malabar Composite School

High School Diploma -

Educators Inc, Private Christian Schools
Daneika Morris-Norrow