Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Daneil "Deedee" Macknair

Gervais,Oregon

Summary

Highly driven General Manager successful at implementing strategic approaches to drive safety and route optimization. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented General Manager years of experience focused on increasing safety and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Overview

9
9
years of professional experience

Work History

General Manager

State Farm
Lake Oswego And Canby, Oregon
07.2021 - 02.2024
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, and customer relations for two locations.
  • Resolved customer complaints quickly while maintaining high quality standards.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Supervised employees through planning, assignments, and direction.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Built and maintained loyal, long-term customer relationships through effective account management.

Location Manager

STA of Oregon
Lake Oswego, OR
08.2015 - 07.2021
  • Provided guidance and direction to team members regarding their daily tasks.
  • Ensured compliance with company policies, procedures and safety regulations.
  • Recruited, hired, trained and supervised staff members in providing excellent customer service standards.
  • Conducted regular meetings with employees in order to discuss performance reviews or goals.
  • Reviewed employee timesheets for accuracy before submitting them for payroll processing.
  • Established effective communication channels between management and staff members.
  • Developed and maintained relationships with vendors, suppliers, customers and employees.

Education

Some College (No Degree) - Human Resources Management

Clackamas Community College
Oregon City, OR

Skills

  • Schedule Management
  • Account Management
  • Vendor Sourcing
  • Operations Oversight
  • Staff Supervision
  • P&L Management
  • Business Development
  • Quality Management
  • Business Administration
  • Expense Control
  • Customer Relationship Management
  • Customer Retention
  • Customer Relations
  • Operations Management
  • Staff Training
  • Employee Scheduling
  • Training and Development
  • Motivation
  • Staffing

Affiliations

  • I am current volunteer with Operation Lifesaver, performing safety presentations to school children and transportation specialists.
  • Currently an active member of the non-profit organization, OPTA, Oregon Pupil Transportation Administration.

References

References available upon request.

Timeline

General Manager

State Farm
07.2021 - 02.2024

Location Manager

STA of Oregon
08.2015 - 07.2021

Some College (No Degree) - Human Resources Management

Clackamas Community College

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Daneil "Deedee" Macknair