Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daneille Dixon

Summary

Dynamic professional with extensive experience as a Personal Assistant at Sagicor Life Ja, excelling in database entry and communication. Proven track record in enhancing operational efficiency and customer satisfaction through advanced computer skills and a dedicated team player approach. Recognized for maintaining confidentiality and optimizing processes to support business objectives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Personal Assistant

Sagicor Life Ja
09.2024 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Displayed absolute discretion at handling confidential information.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Coordinated appointments with medical professionals.

Supervisor of Operations

Sutherland Global
04.2023 - 09.2024
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Analyzed and reported on key performance metrics to senior management.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Customer Service Associate

Sutherland Global
10.2022 - 04.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

Bachelor of Science - Nursing

University of The Commonwealth Caribbean
17 Worthington Avenue, Kingston Jamaica
11-2023

Skills

  • Database entry
  • Microsoft office proficiency
  • Advanced computer skills
  • Dedicated team player
  • Expense tracking
  • Account management

Certification

  • Heart TRUST Supervisory & Managerial Course

Timeline

Personal Assistant

Sagicor Life Ja
09.2024 - Current

Supervisor of Operations

Sutherland Global
04.2023 - 09.2024

Customer Service Associate

Sutherland Global
10.2022 - 04.2023

Bachelor of Science - Nursing

University of The Commonwealth Caribbean

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