Daneishalys Cedeño

Managed inbound/outgoing 50+ calls daily in both English and Spanish

• Protected sensitive/private information regarding patients' visits and insurance

• Assisted patients with paying medical bills virtually and over the phone

Structure payment plans through internal management computer system (SAP?)

• Helped lawyers/doctors with patients' medical bills

• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Scheduled appointments in accordance to physician and office guidelines.
• Handled and protected sensitive personal information for new and existing patients.
• Verified insurance coverage and collected copays according to different health provider guidelines.
• Performed varies administrative tasks such as scanning, digitally attaching, data entry and faxing.

• Handled daily inbound call volumes of 50

• Accurately recorded and maintained referral system

• Assisted medical providers with translation for patients

• Scheduled returning appointments in accordance with physician and office guidelines

• Recorded patients cancellations and missed appointments and rescheduled accordingly

• Verified insurance coverage, collected copays and issued statements for a range of different health care Providers