Daneisha Nicole Zayas-Gonzalez
Zephyrhills,FL
Summary
Experienced and dedicated assistant with a proven track record of providing exceptional support to guests and patients. Committed to working collaboratively as a positive team member to achieve success. Thrives in high-stress environments, maintaining professionalism and courtesy. Prepared care management professional ready to excel in coordinating patient services and optimizing care plans. Demonstrates a strong focus on team collaboration and achieving results, consistently meeting the dynamic needs of healthcare environments. Known for reliability and adaptability, with valuable skills in patient communication and care coordination highly sought after by employers.
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Florida.
Overview
10
10
years of professional experience
Work History
Care Management Coordinator
Advent Health
10.2024 - Current
- Greets department visitors, screens and managed approximately 30 incoming calls, emails and faxes per day from customer
- Maintains file system to include departmental policy and procedure manual.
- Orders and maintains supplies for department within budget guidelines, interacts with department staff to meet needs of area.
- Manages and operates equipment safely and correctly.
- Sorts mail, transcribes and types all correspondence.
- Maintains and respects confidentiality of patient/physician/personnel information.
- Tracks and maintains inventory items.
- Generates/formalizes documents related to department projects.
- Coordinates data and activities for department such as business applications, interviews, transcripts and in-services.
- Coordinated interdisciplinary team meetings for effective communication and collaboration in patient care.
- Maintains attendance and record of department meetings and huddles.
- Assures distribution to staff members of schedules, notifications, etc.
- Keeps other departments apprised of departmental assignments, contact list updates, and any department changes that affect other areas.
Patient Experience Liaison
AdventHealth
03.2024 - 10.2024
- Strong emphasis on providing a welcoming environment for patients and clients coming to Inspiration Place.
- Actively provides outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
- Supervises daily operations including opening Inspiration Place.
- Checks patients in and out. As well as schedule mammograms, MRI's and breast biopsies.
- Patient Experience Liaison will monitor imaging Powershare (digital medical records) process as well as training and coordinating the volunteers' schedules.
- Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
- Solved conflicts and addressed issues that occurred between other entities and business.
Consumer Experience and Volunteer Service Coordinator
Advent Health
03.2022 - 03.2024
- Attends to the daily needs of the hospital's entrances and assess the staffing needs needed for each day, effectively resolves concern or opportunity of patients, visitors, physician, staff in the absence of manager.
- The facilitation and coordination of guest and consumer experience to include but not limited to the oversight and coordination of our patient admission and discharge packets.
- Ability to engage and interact with senior and/or executive leadership; develop consensus and guide Volunteer Services planning that serves both the hospital and the community at large.
- Represents organization at community and hospital-based events related to volunteer recruitment.
- Manages and controls monthly budget expenses related to the Volunteer Program.
- Manages volunteer recruitment & retention, interviewing, orienting, scheduling, and organizing all volunteer activities & events.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
Concierge Desk
Advent Health
05.2016 - 03.2022
- Created welcoming and comfortable environment for guests.
- Managed check-in and check-out procedures for guests.
- Provide outstanding customer service and assists visitors locating loved ones in a friendly, proactive, and efficient manner.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Office Manager & Lead Dental Assistant
Pediatric Dentistry of New Tampa
08.2015 - 02.2022
- Assisting the dentist during a variety of treatment procedures. Taking and developing dental radiographs. Helping patients feel comfortable before, during and after dental treatment.
- Greeting patients. Answering phone calls and emails.
- Scheduling appointments, inputting explanation of benefit & insurances. Submitting claims and collecting payments.
- Coordinating meetings with reps and vendors.
- Supervise 5 dental assistants and guide them to provide a better service.
- Streamlined operations and prioritized tasks, allowing dentist to increase revenue by 25%
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Dietary Aide
Advent Health
03.2015 - 05.2016
- Preparing meals, snacks and beverages following specific procedures and dietary plans.
- Serving meals, ensuring food safety and hygiene procedures.
Education
Associate of Arts - Science
Hillsborough Community College
Tampa12.2012
High School Diploma -
Freedom High School
Tampa, FL05.2009
Skills
- Proficient in Microsoft Office
- Strategic planning
- Scheduling
- Problem solving
- Reliability
- Organization
- Quick learning
- Attention to detail
- Leadership skills
- HIPAA compliance
- Community resources
- Care planning
- Training and education
- Teamwork and collaboration
Languages
Spanish
Timeline
Care Management Coordinator
Advent Health
10.2024 - Current
Patient Experience Liaison
AdventHealth
03.2024 - 10.2024
Consumer Experience and Volunteer Service Coordinator
Advent Health
03.2022 - 03.2024
Concierge Desk
Advent Health
05.2016 - 03.2022
Office Manager & Lead Dental Assistant
Pediatric Dentistry of New Tampa
08.2015 - 02.2022
Dietary Aide
Advent Health
03.2015 - 05.2016
Associate of Arts - Science
Hillsborough Community College
High School Diploma -
Freedom High School
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