Daneja Cureton
Sandston,VA
Summary
Safety-conscious and customer-focused professional with 7+ years of experience working with diverse customers and teams in fast-paced environments. Experienced in security operations, access control, screening procedures, policy compliance, customer service, conflict resolution, and problem solving. Proven ability to remain calm and professional in challenging situations while maintaining attention to detail and following established procedures. Strong communicator who takes ownership, adapts quickly to changing circumstances, and is committed to creating safe, positive experiences for others.
Overview
3
3
years of professional experience
Work History
Unarmed Security Officer
Securitas Security Services USA
Sandston, Virginia
04.2026 - Current
- Maintain a safe and secure environment for personnel, visitors, and client operations at the data center while consistently following established security procedures and protocols.
- Perform access control and screening procedures, verifying authorized access and maintaining awareness of individuals entering and exiting designated areas.
- Conducted routine patrols to identify and report safety, security, or procedural concerns, enhancing overall situational awareness.
- Completed accurate hourly activity logs and documentation, ensuring attention to detail and accountability in security operations.
- Regularly review and remain informed of policy and procedural updates, adapting daily responsibilities to ensure continued compliance with client and company requirements.
- Escalated safety and security concerns through appropriate channels, contributing to proactive facility safety measures.
- Maintain a professional and approachable presence while communicating with employees, visitors, and other individuals from diverse backgrounds.
- Remain alert and composed in a controlled-access environment where accuracy, discretion, and adherence to procedures are essential.
Account Expert
T-Mobile
Richmond, VA
03.2025 - 06.2026
- Delivered high-volume customer support, ensuring professionalism and empathy in complex interactions to enhance customer satisfaction.
- Took ownership of customer concerns from initial contact through resolution, researching account issues and identifying appropriate solutions.
- De-escalated customer complaints through active listening, clear communication, empathy, and problem-solving.
- Built trust with customers by identifying individual needs and providing personalized guidance regarding products, services, and available solutions.
- Maintained accurate customer account information and documentation to support effective service and follow-up.
- Partnered with internal teams and retail locations to resolve complex customer issues, improving overall customer experience.
- Followed company policies and procedures while balancing customer needs with business requirements.
Production Assistant
Freelancer
Richmond, VA
06.2024 - 02.2025
- Coordinated freelance projects from planning through completion, ensuring adherence to timelines and effective management of logistics and changing priorities.
- Communicated with clients and collaborators to clarify expectations, deliver updates, and ensure projects aligned with established goals.
- Adapted quickly to changing production needs and unexpected challenges while maintaining professionalism and attention to detail.
- Managed multiple responsibilities independently while meeting deadlines and maintaining high-quality standards.
- Collaborated with diverse individuals and professional roles to execute creative projects, fostering a cohesive team environment.
Research Assistant
New York University
New York, New York
01.2024 - 05.2024
- Coordinated scheduling, Zoom meetings, and email communications to support faculty, project, and student needs.
- Collaborated with Professors to plan and execute film and television projects in deadline-driven environments.
- Adapted quickly to changing production needs while balancing multiple responsibilities including grading projects, holding office hours, and managing guest speakers.
- Communicated effectively to coordinate schedules, logistics, and project goals.
- Applied problem-solving, organization, and attention to detail to ensure projects were completed successfully.
Education
Bachelor of Arts - Film And Television
New York University
New York, NY05-2024
Skills
- Access Control
- Policy & Procedure Compliance
- Situational Awareness
- Attention to Detail
- Emergency response
- Problem Solving
- Customer Service
- Verbal Communication
- Active listening techniques
- Conflict resolution
Timeline
Unarmed Security Officer
Securitas Security Services USA
04.2026 - Current
Account Expert
T-Mobile
03.2025 - 06.2026
Production Assistant
Freelancer
06.2024 - 02.2025
Research Assistant
New York University
01.2024 - 05.2024
Bachelor of Arts - Film And Television
New York University