Daneka Bryant
Mableton,GA
Summary
Personable Office Administrator, with 13 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls, and fulfilling staff members' requests. Professional and welcoming in creating an upbeat work environment. Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
5
5
years of professional experience
Work History
Front Office Administrator
LifeStance Health
06.2021 - Current
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors a positive first impression.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported management in strategic decision-making with thorough research, data analysis, and detailed reports.
Front Office Administrator
LifeStance Health
08.2019 - Current
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors a positive first impression.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported management in strategic decision-making with thorough research, data analysis, and detailed reports.
Education
Associate of Arts - Human Resources Management
Waldorf University
Forest City, IA12.2025
High School Diploma -
Westlake High School
Atlanta, GA01.2001
Skills
- Reception duties
- File Organization
- Proficient in billing and claim handling
- Thirteen years of progressive experience in Customer Service as well as 2 years in leadership roles
- Accurately types 40-S0wpm
Scheduling appointments
- Exceptional written and verbal communication skills ability to establish positive rapport and reach others on any level
- Extremely organized and as well as able to manage multiple tasks
- Computer literate with expertise in Excel, Microsoft Office, Microsoft Word
- Experience on training groups of 20-25 based on skills required for employment
- Experience with public speaking as well as motivating large groups
Timeline
Front Office Administrator
LifeStance Health
06.2021 - Current
Front Office Administrator
LifeStance Health
08.2019 - Current
Associate of Arts - Human Resources Management
Waldorf University
High School Diploma -
Westlake High School
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