Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daneka Harriott

Kissimmee

Summary

Energetic and personable with passion for providing exceptional customer service and creating welcoming environments. Possesses strong communication skills and understanding of basic administrative tasks including scheduling and handling inquiries. Dedicated to enhancing guest experiences and ensuring smooth daily operations.

Overview

15
15
years of professional experience

Work History

Night Auditor

Springhill Suites By Marriott
08.2024 - 11.2024
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.

Front End Manager

Village Market
06.2023 - 11.2024
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained strong customer relations and effective customer service standards.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Front Desk Ambassador

Castle Hotel
11.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

Front Desk Supervisor

Boarder Lodge By Vacasa
01.2020 - 01.2021
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Scheduled and assigned daily work and activities for team members.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Collected room deposits, fees, and payments.
  • Contributed to the development of new front desk procedures for increased efficiency and better guest service.

Front Desk Lead

Beaver Creek Lodge
01.2022 - 05.2023
  • Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
  • Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
  • Reduced wait times for guests by streamlining check-in and check-out processes.
  • Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
  • Managed room inventory effectively, minimizing overbooking situations and optimizing occupancy rates.

Student Teacher

Kingston High School
01.2018 - 04.2018
  • Worked with classroom teacher to learn about current standards and best practices.
  • Facilitated small group activities and one-on-one instruction to meet individual student needs.
  • Cultivated positive relationships with administration, teaching staff, and students.
  • Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
  • Supported diverse learners with differentiated instruction strategies tailored to individual needs and abilities.
  • Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
  • Created and implemented different learning activities to meet needs of different types of learners.
  • Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
  • Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
  • Provided constructive feedback on student work, guiding them toward improvement while building their confidence in their abilities.
  • Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
  • Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.
  • Enhanced student comprehension by incorporating visual aids and interactive activities into lessons.
  • Utilized varied teaching techniques for different learning styles, ensuring all students had access to course material.
  • Encouraged critical thinking and problem solving skills to enable students to step out of comfort zone.
  • Incorporated real-world applications into lessons, making content relevant and relatable for students.

Peer Teacher

Kingston High School
11.2017 - 12.2017
  • Contributed to the development of school-wide initiatives aimed at improving overall student achievement levels.
  • Cultivated critical thinking skills among students by guiding them through problem-solving exercises related to course material.
  • Enhanced student engagement with interactive activities designed to reinforce key concepts in an enjoyable manner.
  • Implemented differentiated instruction strategies to accommodate diverse learning styles within the classroom effectively.
  • Collaborated with fellow teachers to develop interdisciplinary projects, promoting connections across subject areas.
  • Improved student comprehension by utilizing a variety of teaching methods and instructional materials.
  • Assisted in curriculum design, aligning content with state standards while incorporating diverse perspectives and real-world applications.
  • Organized extracurricular activities, such as study groups and tutoring sessions, supporting students outside the classroom setting.

Entertainment Coordinator

Iberostar Hotel
05.2010 - 07.2014
  • Increased overall event attendance by consistently offering fresh, engaging entertainment options that catered to target demographics.
  • Successfully coordinated entertainment lineups for various large-scale events, resulting in positive feedback from attendees and clients alike.
  • Handled last-minute changes or cancellations with professionalism, swiftly implementing backup plans to ensure event success.
  • Exceeded client expectations by consistently delivering high-quality entertainment experiences within established timelines and budgets.
  • Participating in daily activities.

Education

Physical Education

The Mico University
Kingston, Jamaica
11.2019

Skills

  • Patience and composure
  • Team player mentality
  • Guest relations
  • Tourism knowledge
  • Concierge services
  • Microsoft office expertise
  • Cash handling experience
  • Customer service
  • Problem-solving skills
  • Time management
  • Cash handling
  • Training and mentoring
  • Microsoft office
  • Administrative skills
  • Team building
  • Safety and security procedures
  • Front desk management
  • Hospitality service expertise
  • Guest accommodations
  • Oral and written communications
  • POS systems
  • Conflict management
  • Reservations
  • Front office support
  • Team oversight
  • Inventory oversight
  • Room assignments
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking
  • Check-in and Check-out procedures

Timeline

Front Desk Ambassador

Castle Hotel
11.2024 - Current

Night Auditor

Springhill Suites By Marriott
08.2024 - 11.2024

Front End Manager

Village Market
06.2023 - 11.2024

Front Desk Lead

Beaver Creek Lodge
01.2022 - 05.2023

Front Desk Supervisor

Boarder Lodge By Vacasa
01.2020 - 01.2021

Student Teacher

Kingston High School
01.2018 - 04.2018

Peer Teacher

Kingston High School
11.2017 - 12.2017

Entertainment Coordinator

Iberostar Hotel
05.2010 - 07.2014

Physical Education

The Mico University
Daneka Harriott