Energetic and personable with passion for providing exceptional customer service and creating welcoming environments. Possesses strong communication skills and understanding of basic administrative tasks including scheduling and handling inquiries. Dedicated to enhancing guest experiences and ensuring smooth daily operations.
Overview
15
15
years of professional experience
Work History
Night Auditor
Springhill Suites By Marriott
08.2024 - 11.2024
Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Oversaw night auditing of daily room occupancy and hotel revenue.
Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Kept accounts in balance and ran daily reports to verify totals.
Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Front End Manager
Village Market
06.2023 - 11.2024
Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
Oversaw cashier operations, bookkeeping, and security.
Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Maintained strong customer relations and effective customer service standards.
Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Front Desk Ambassador
Castle Hotel
11.2024 - Current
Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Front Desk Supervisor
Boarder Lodge By Vacasa
01.2020 - 01.2021
Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Trained new staff on correct procedures, compliance requirements, and performance strategies.
Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Scheduled and assigned daily work and activities for team members.
Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
Collected room deposits, fees, and payments.
Contributed to the development of new front desk procedures for increased efficiency and better guest service.
Front Desk Lead
Beaver Creek Lodge
01.2022 - 05.2023
Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
Reduced wait times for guests by streamlining check-in and check-out processes.
Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.