Danel Romero
Miami
Summary
I have a degree in IT, with extensive experience in customer service and airport operations. I stand out for my verbal skills, adaptability, and attention to detail, as well as my ability to follow instructions, and constantly learn. I am passionate about aviation and interested in developing professionally in aircraft mechanics and inspection.
Overview
2
2
years of professional experience
Work History
Passenger Service Agent
Swissport USA
Miami
10.2024 - Current
- Passenger assistance during boarding and personalized service.
- Compliance with safety and quality protocols in airport services.
- Handling situations under pressure and effectively resolving incidents.
- Familiarization with different types of aircraft, parts and operation
Customer Service
Pestana Hotel Group
Miami
04.2023 - 10.2024
- Customer service for national and international clients.
- Resolving guest requests, complaints, and inquiries.
- Coordinating internal services to ensure high quality standards.
Education
High School Diploma -
Holguin Computer Technical Institute
Cuba06-2011
Skills
- Computer skills: Microsoft Word, Excel, hardware, and computer skills in general
- Languages: Spanish (native), English (advanced), French (intermediate), Portuguese (intermediate)
- Skills: teamwork, attention to detail, effective verbal communication, adaptability, continuous learning
Professional Vision
- Studies in aircraft mechanics and inspection.
- Development in the aeronautical sector, motivated by a passion for aviation and family support.
My contribution to your company
- My technical training, combined with my experience in customer service and airport operations, allows me to quickly adapt to dynamic and demanding environments. I am a responsible, results-oriented person with a strong commitment to service quality. Furthermore, my passion for aviation drives me to continue growing within this industry, making me a motivated candidate with long-term prospects within your company.
Timeline
Passenger Service Agent
Swissport USA
10.2024 - Current
Customer Service
Pestana Hotel Group
04.2023 - 10.2024
High School Diploma -
Holguin Computer Technical Institute
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