Danela Young
Sandy Springs,GA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Atlanta, GA
09.2023 - 09.2024
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Verified photo IDs and tickets to allow guests passage.
Process Technician
Luxottica
McDonough, GA
04.2017 - 08.2023
- Performed preventive maintenance on equipment during scheduled downtime.
- Performed electrical and mechanical troubleshooting on equipment.
- Complied with safety rules and standards to maximize efficiencies while reducing accidents.
- Performed maintenance on machinery and escalated major malfunctions to supervisor for immediate assistance.
- Monitored all objectives and communicated with various teams regarding performance.
- Performed routine maintenance and replaced worn parts.
- Completed projects by effectively applying engineering, technical, and maintenance procedures.
- Set up, calibrated and operated engineering equipment.
Server
O’Charley
Griffin, GA
02.2016 - 04.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
Cashier
Chic-Fil-A
Lithonia, GA
03.2015 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Chino High School
Chino, CA06.2013
Skills
- Equipment Selection
- Statistical Trends
- Equipment Sterility
- Power Plant Equipment
- Product Knowledge
- Cash Drawer Management
- Order Taking
- Suggestive Selling
- Stocking and Replenishing
- Customer Service
- Multitasking Strengths
- Excellent People Skills
- Product and Service Sales
- CCTV Monitoring
- Access Control
- Investigation documentation
- Alarm monitoring
- General security
Timeline
Security Officer
Securitas Security Services USA
09.2023 - 09.2024
Process Technician
Luxottica
04.2017 - 08.2023
Server
O’Charley
02.2016 - 04.2017
Cashier
Chic-Fil-A
03.2015 - 01.2016
High School Diploma -
Chino High School
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