Daneli Hernandez
Orlando,Florida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Staff Member
Publix
05.2022 - Current
- Welcomed customers into the store as well as thanking them for visiting.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Give positive first impressions to customers to set their shopping to a good start.
Education
No Degree -
University of Central Florida
Orlando, FL05.2026
Skills
- Providing Feedback
- Critical Thinking
- POS Inventory System Operation
- Store Maintenance
- Problem-Solving Ability
- Customer Service
- Safe Balancing
- Multi-Line Phone Talent
- Cash Register Balancing
- Active Listening
- Credit and Cash Transactions
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
ASL
Limited Working
Timeline
Customer Service Staff Member
Publix
05.2022 - Current
No Degree -
University of Central Florida