Danelia Maria Nelson
San Antonio,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Skilled in customer service and bilingual communication.
Overview
2
2
years of professional experience
Work History
Temporary Clerk - Outreach Services
Bexar County Economic and Community Development
08.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported clients in filling out applications to facilitate service access.
- Advised clients on the specific documents needed for their appointments.
- Scheduled appointments.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Reviewed applications to ensure all required information was complete.
- Handled application submissions and prioritized high-risk clients.
District Administrator
Jackson Hewitt
11.2022 - 04.2024
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Managed human resources functions, including hiring, onboarding, and employee evaluations to enhance team performance.
- Managed district operations, ensuring compliance and efficiency leading to improved client satisfaction.
- Assisted the district manager in daily operations and administrative tasks.
- Provided essential administrative support to the district manager.
- Handled entire line of company products and services, including prices and special discounts
- Coordinated company and team events.
- Managed financial records and ensured accurate tracking of monetary transactions.
- Controlled cash flow processes to support effective financial management.
Education
Certificate - Paralegal Studies
The University of Texas At San Antonio
San Antonio, TX12-2025
Bachelor of Science - International Business
Universidad Tecnológica De Honduras
Honduras 11-2025
Associate of Science - Preschool Education
National Pedagogical University Francisco Morazan
Honduras12-2017
Skills
- Bilingual
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Prioritization
- Document management
- Operations support
- MS office
- Team building and leadership
- Office management
- Data confidentiality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Temporary Clerk - Outreach Services
Bexar County Economic and Community Development
08.2024 - Current
District Administrator
Jackson Hewitt
11.2022 - 04.2024
Certificate - Paralegal Studies
The University of Texas At San Antonio
Bachelor of Science - International Business
Universidad Tecnológica De Honduras
Associate of Science - Preschool Education
National Pedagogical University Francisco Morazan
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