Danell Wiltz
Port Arthur,TX
Summary
Reliable, Service-focused Receptionist/ Caring Certified Nursing Assistant with excellent patient-care skills gained through 20+ years of experience caring for elderly and vulnerable adults in diverse health care settings. Work well with bedridden, physically challenged, and memory-impaired patients. Friendly and compassionate, with excellent interpersonal and communication skills. Very respectful. Discreet and Confidential in all dealings with patients and staff. Achieved a 90% Satisfaction rate with patients and staff.
Overview
24
24
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Magnolia Manor Assisted Living
Groves , TX
10.2021 - Current
- Assist 15+ residents each shift with daily living activities, in a timely and efficient manner, ensuring they're on time for meals and activities daily
- Provide social and emotional support to improve residents' morale
- Establish rapport with team members, residents, and families
- Help residents with daily hygiene, including showering, bathing; oral and peri care; incontinence care; and minimizing rashes, wounds, sores and soiling
- Support residents with all daily needs
- Charting
- Daily vital signs
- Observing physical and emotional changes and report patient conditions to nurse
- Transferred patients using Gait belts, Hoyer lifts, and Easy Stands as needed, Pivoting ensuring patient safety and comfort
- Follow LPN or RN instructions for range-of-motion activities for patients.
Sales Consultant
Paparazzi Accessories
Port Arthur , TX
07.2020 - Current
- I am a Jewelry Consultant with over 2 years of experience in the industry
- I have worked with clients to help them select the perfect piece of jewelry for any occasion and have provided expert advice on caring for their jewelry
- I am passionate about helping people find the right piece of jewelry to express themselves and keeping up with today's current trends and take pride in providing quality and excellent customer service
- Demonstrate jewelry products to customers and provide expert advice on selection, care and pricing
- Demonstrate great customer service! Consistently receive positive feedback from customers
- Generate new clientele through effective networking! Maintain updated knowledge of current trends and developments in the jewelry industry.
In Home Care Provider
Texas Home Health
Beaumont , TX
12.2000 - 03.2022
- 20+ years' experience in Home Health Care
- Assisted elderly and disabled patients with maintaining daily living activities such as eating, bathing, and toileting in their place of residence
- Ensured patient safety transferring patient with Hoyer lift between bed and wheeler chair
- Limited assist with grocery shopping, preparing meals, cooking, cleaning and handling basic logistics such as paying bills or scheduling appointments.
CSR, Sales
Check-N-Go
Port Arthur , TX
01.2007 - 07.2009
- Conducted price negotiations with customers while staying within company guidelines.
- Followed up with customers to ensure their satisfaction with services they received.
- Responded promptly to all incoming calls inquiries for potential loan customers.
- Provided customer service and technical support to customers via phone, and email. Due to insufficient funds on accounts.
- Maintained records of customer interactions, transactions, comments and complaints and NSF..
- Deescalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed strong customer relationships to encourage repeat business.
Education
Four Week Course in Certified Nursing Assistant -
Caring Heart Training Center
05.2022
GED -
Thomas Jefferson High School
05.2002
Skills
- Patient Transfers
- Meal Preparation
- Home Care
- Food Preparation
- Patient Care
- Caregiving
- Vital Signs
- Electronic Charting
- Safety Precautions
- Infection Control Training
- Compassionate communication
- Toileting assistance
- Customer service
- Sales
Certification
- CNA
- State Tested Nursing Assistant
Timeline
CNA - Certified Nursing Assistant
Magnolia Manor Assisted Living
10.2021 - Current
Sales Consultant
Paparazzi Accessories
07.2020 - Current
CSR, Sales
Check-N-Go
01.2007 - 07.2009
In Home Care Provider
Texas Home Health
12.2000 - 03.2022
Four Week Course in Certified Nursing Assistant -
Caring Heart Training Center
GED -
Thomas Jefferson High School
- CNA
- State Tested Nursing Assistant
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