Danella Cogswell
Atlantic Beach,FL
Summary
Personable Administrator offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities.
Overview
26
26
years of professional experience
Work History
Manager
RedDaisy/SEAYRAY Inc
Neptune Beach, FL
02.2012 - 10.2019
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge ofProvided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to problems.
Firm Administrator/Legal Assistant
Lewis, Price & Leitman, PA
Jacksonville, FL
04.1994 - 01.1999
- Processed incoming invoices ensuring accuracy of billing information before payment was issued. Processed payroll, payroll taxes. Maintained all bank accounts, including client trust accounts. All banking. Payables including settlement funds, court fees, client related fees, taxes, professional association fees. Responsible for all client billing and retention of attorney billing records,
- Liaised with clients, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Organizedc and maintained documents, files and reords.
- Ensured compliance with applicable laws, regulations and organizational policies related to employment practices.
- Provided administrative support to firm personnel including scheduling meetings, answering phones, and managing correspondence.
- Provided excellent service and attention to clients when face-to-face or through phone conversations.
- Drafted legal pleadings, complaints, summonses and interrogatories.
- Drafted witness declarations and pretrial statements.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Liaised between attorney and outside counsel, exchanging information.
- Filed pleadings and appeals with court clerks to expedite trial proceedings.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
Education
Associate of Science - Business Administration Finance
FCCJ
Jacksonville12-1988
Skills
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
- Verbal and Written Communication
- Complex Problem-Solving
Timeline
Manager
RedDaisy/SEAYRAY Inc
02.2012 - 10.2019
Firm Administrator/Legal Assistant
Lewis, Price & Leitman, PA
04.1994 - 01.1999
Associate of Science - Business Administration Finance
FCCJ