Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Danella Damron

Leesburg,FL

Summary

Professional with background in customer care for business clients. Well-versed in handling and resolving client issues while maintaining high standards and delivering tangible results. Reliable team collaborator who adapts to changing needs and prioritizes client satisfaction. Skilled in communication, problem-solving, and relationship management.

Overview

10
10
years of professional experience

Work History

B2B Customer Care Representative

Williams Sonoma Inc
07.2019 - 01.2025
  • Coordinated projects for multi-million companies such as Marriott and Starbucks as well as many other well-known companies.
  • Conducted regular follow-up calls with clients to ensure their ongoing satisfaction with products or services and proactively identify any potential issues before they escalate.
  • Managed multiple accounts simultaneously with attention to detail while prioritizing urgent tasks according to importance or complexity level.
  • Expedited issue resolution times by thoroughly documenting customer interactions and collaborating with cross-functional teams to address complex problems.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Reduced response times for critical issues by implementing an escalation process that streamlined communication between departments involved in troubleshooting efforts.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Enhanced customer satisfaction by promptly addressing and resolving B2B client inquiries and concerns.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.

Technical Support Representative

Telenetwork, Inc
09.2014 - 05.2019
  • Utilized diagnostic tools to resolve network issues, improving overall system performance.
  • Utilized ticketing systems for tracking and reporting technical issues, streamlining resolution processes.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

Bachelor of Science - Multimedia Design

Westwood College
Denver

Associate of Science - Computer Graphics

International Academy of Design And Technology

Skills

  • Email etiquette
  • SalesForce
  • Call handling
  • Teamwork and collaboration
  • Customer service
  • Problem-solving skills
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Computer skills
  • Effective communication
  • Microsoft office

Timeline

B2B Customer Care Representative

Williams Sonoma Inc
07.2019 - 01.2025

Technical Support Representative

Telenetwork, Inc
09.2014 - 05.2019

Bachelor of Science - Multimedia Design

Westwood College

Associate of Science - Computer Graphics

International Academy of Design And Technology

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Danella Damron