Danelle Barboza
Agency,Missouri
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Bankruptcy Specialist
Receivable Solutions, LLC
12.2023 - Current
- Reduced errors in bankruptcy filings by implementing stringent quality control measures for document reviews.
- Maintained strict adherence to regulatory guidelines, ensuring full compliance with federal and state bankruptcy laws.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Provided ongoing support to clients post-bankruptcy filing.
- Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
- clients to schedule appointments and discuss progress of cases.
- Spearheaded training initiatives for new team members, sharing industry insights and best practices to enhance productivity levels.
- Communicated pertinent information to clients via phone, email, and mail.
Bankruptcy Specialist
Mosaic Life Care
09.2018 - 11.2023
- Reduced errors in bankruptcy filings by implementing stringent quality control measures for document reviews.
- Answered telephone calls and email messages within a 24-hour period.
- Maintained strict adherence to regulatory guidelines, ensuring full compliance with federal and state bankruptcy laws.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
- Provided ongoing support to clients post-bankruptcy filing.
- Spearheaded training initiatives for new team members, sharing industry insights and best practices to enhance productivity levels.
- Communicated pertinent information to clients via phone, email, and mail.
Account Representative
Mosaic Life Care
07.2000 - 09.2018
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Directed day-to-day collections functions.
- Achieved performance goals on consistent basis.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Counseled debtors on payment options and arranged installment agreements.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Promoted a positive work environment by contributing innovative ideas for process improvement within the team.
- Demonstrated adaptability by effectively managing a diverse range of accounts across various industries.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services, and collection strategies.
Education
High School Diploma -
Benton High School,
Saint Joseph, MO05.1993
Skills
- Claims review
- Written and verbal communication
- Data Entry
- Telephone Etiquette
- Recordkeeping
- Debt recovery
- Bankruptcy Filing Procedures
- Attention to Detail
- Goal-Oriented
- Processing payments
Accomplishments
- Experience using Microsoft Excel
- Collaborated with management in the development of company processes.
- Trained and mentored new staff on proper procedures, service standards and compliance.
Certification
Fair Debt Practices Act
National Health Care Collector's Association
Additional Information
I find myself wanting to work in Healthcare with patients in a different atmosphere, face to face. I'm experienced in customer service, I work well with large and small groups, I enjoy getting to know new people and learn new skills.
Timeline
Bankruptcy Specialist
Receivable Solutions, LLC
12.2023 - Current
Bankruptcy Specialist
Mosaic Life Care
09.2018 - 11.2023
Account Representative
Mosaic Life Care
07.2000 - 09.2018
High School Diploma -
Benton High School,
Fair Debt Practices Act
National Health Care Collector's Association
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