Danelle Barger
Little Rock,AR
Overview
8
8
years of professional experience
Work History
CSR - Customer Service Representative
Advantmed
01.2024 - Current
- As a Remote Medical Record Retrieval Specialist, responsible for contacting medical facilities, such as hospitals, clinics, and physicians' offices, to request the release of medical records.
- • Contact medical facilities to request the release of medical records
- • Follow-up with medical facilities to ensure the timely retrieval of records
- • Maintain accurate and detailed records of all communication.
- • Collaborate with other team members to ensure smooth and efficient workflow
- • Adhere to all HIPAA privacy and confidentiality regulations when handling sensitive medical information • Provide excellent customer service to clients and address any inquiries or concerns they may have
CSR - Customer Service Representative
Verida
03.2023 - 09.2023
- Call center CSR for a non emergency Medicaid transportation company, administrative support assistant, scheduling, Medicaid portal accessibility
- Typing over 40+ words a minute
- Telephone and communication skills
- Working on a double monitor computer system.
Front Desk Associate
Worldmark by Wyndham Resort
04.2022 - 11.2022
- Greet and check in clients, verify payment methods and update client information, answer phones and emails, assist with filing and other administrative tasks as needed, provide information about the hotel, available rooms, rates and amenities, respond to clients' complaints, liaise with housekeeping staff, and coordinate with maintenance.
Costumer Service Representative
Tri Cities Answering service and call center
01.2021 - 02.2022
- Data entry, filing, conflict resolution, and administrative duties for a Nationwide company following HIPAA guideline restrictions
- Troubleshooting capabilities covering a range of medical equipment devices
- Serviced clients such as towing agencies, ER veterinarians, and local doctors offices.
Hostess/Server
Citrus City Grille Corona
09.2020 - 12.2020
- Answering the phone, scheduling reservations, cleaning and maintaining workspace, serving customers, taking orders, seating guests, communicating with fellow staff to ensure timely and quality service.
Dispatcher/Customer Service
Tri-Cities Answering Service and Call Center
05.2016 - 08.2017
- Listen to customer requests, provide telephone information, promote company products and services, operate paging systems, type accurately and at a fast pace.
Education
High school or equivalent - Psychology
Mendocino college
Skills
- Versatility
- Customer service
- Punctuality
- Leadership
- Efficiency
- Flexibility
- Communication
- Ability to follow orders
- Typing
- Conflict Management
- Call Center
- Customer Support
- HIPAA
- Communication skills
- Hospitality
- Office experience
- Computer skills
- Computer literacy
- Front desk
- Microsoft Word
- Microsoft Office
- Data Entry
- Office Management
- Windows
- Time management
- Phone etiquette
- Multi-line phone systems
- Hospitality management
- Customer service
- Customer support
- Data entry
- Conflict management
- Medical terminology
Assessments
Bookkeeping, Proficient, 10/01/21
References
- PSI Seminars Supervisor, Corporate Banking Manager, (707)774-9973
- Long time acquaintance and former co-worker, (707)621-4020
- Cultural Monitor, (707)703-7234
Timeline
CSR - Customer Service Representative
Advantmed
01.2024 - Current
CSR - Customer Service Representative
Verida
03.2023 - 09.2023
Front Desk Associate
Worldmark by Wyndham Resort
04.2022 - 11.2022
Costumer Service Representative
Tri Cities Answering service and call center
01.2021 - 02.2022
Hostess/Server
Citrus City Grille Corona
09.2020 - 12.2020
Dispatcher/Customer Service
Tri-Cities Answering Service and Call Center
05.2016 - 08.2017
High school or equivalent - Psychology
Mendocino college