Danelle Barnes
Bellville,OH
Summary
An accomplished executive with a proven track record, specializes in fostering a culture of excellence through strategic thinking and adept relationship building. With expertise in budget administration and change management, excels in mentoring employees to achieve their highest potential. Commitment to data-driven decision-making and root cause analysis ensures effective problem-solving and sustainable growth strategies.
Overview
15
15
years of professional experience
Work History
Director of Customer Experience
School Specialty
02.2016 - 06.2024
- Streamlined processes to reduce response times, thereby increasing overall customer satisfaction rates by 20%.
- Collaborated with cross-functional teams to identify and address key areas of improvement in the customer journey, reducing customer effort by 30%.
- Managed budgets effectively while maintaining focus on delivering top-quality services and exceeding performance targets.
- Facilitated a culture of continuous learning within the department by mentoring junior team members and conducting knowledge-sharing sessions, resulting in employee feedback scores 15% higher than the company average.
- Conducted thorough analysis of customer feedback, identifying trends and opportunities for enhancement of services offered.
Store Manager
Fred Meyer Jewelers
09.2009 - 02.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Trained sales team on strategies to manage value messages, structure opportunities and achieve deal closures
- Strategically coordinated seasonal sales promotions and special events to enhance foot traffic and maximize sales, consistently surpassing sales targets by 10%.
- Built strong, resilient teams by identifying and onboarding highly qualified candidates for 5 key positions.
- Effectively managed inventory control for a $3+ million inventory, implementing rigorous cash control measures and overseeing seamless store opening and closing procedures.
- Boosted sales by 15% through the introduction of visually captivating merchandising displays and optimized store layouts.
Education
Bachelor of Business Administrations - Sales and Marketing
DeVry University
Columbus, OHSkills
- Culture Development
- Budget Administration
- Strategic Thinking
- Relationship Building
- Employee Mentoring
- Change Management
- Data-Driven Decision-Making
- Root Cause Analysis
Timeline
Director of Customer Experience
School Specialty
02.2016 - 06.2024
Store Manager
Fred Meyer Jewelers
09.2009 - 02.2016
Bachelor of Business Administrations - Sales and Marketing
DeVry University