Danelle Conway
Agawam ,MA
Summary
Dynamic Certified Recovery Advisor and Medical Billing Specialist with a proven track record at Aware Recovery Care and Springfield Neurology Associates. Excelled in client advocacy, insurance billing, and fostering teamwork. Achieved significant improvements in client reintegration and claims resolution efficiency. Skilled in resource navigation and HIPAA compliance, demonstrating a strong commitment to patient support and operational excellence.
Overview
11
11
years of professional experience
Work History
Certified Recovery Advisor
Aware Recovery Care
11.2021 - 02.2025
- Maintained detailed case notes, ensuring accurate documentation of client progress and treatment adjustments.
- Completed checklists, shift documentation and recordkeeping following agency policies and procedures.
- Served as a liaison between patients and clinical staff members; effectively communicated concerns or suggestions for improved treatment.
- Worked and communicated effectively with both clients and coworkers.
- Connected clients with community resources such as housing, employment assistance, as well as support meetings.
Receptionist
Western Mass Cardiology
11.2017 - 02.2019
- Greeted incoming Patients and other persons professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Receptionist
Western Mass Medical Group
01.2017 - 11.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Medical Billing Specialist
Springfield Neurology Associates
01.2014 - 12.2016
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Education
No Degree - Health
Holyoke Community College
Holyoke, MACertified Health Claims And Billing Specialist - Billing Specialist
Branfordhall
Springfield, MA03-2013
Skills
- Client advocacy and support
- Self-care strategies
- Resource navigation
- Documentation
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Data entry
- Appointment scheduling
- HIPAA compliance
- Payment posting
- Claim submission
- Insurance billing
Timeline
Certified Recovery Advisor
Aware Recovery Care
11.2021 - 02.2025
Receptionist
Western Mass Cardiology
11.2017 - 02.2019
Receptionist
Western Mass Medical Group
01.2017 - 11.2018
Medical Billing Specialist
Springfield Neurology Associates
01.2014 - 12.2016
No Degree - Health
Holyoke Community College
Certified Health Claims And Billing Specialist - Billing Specialist
Branfordhall
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