Danelle Henrici
Egg Harbor,NJ
Summary
Organized Patient Service Representative with 13 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Horizon Eye Care And Optical
01.2012 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Used Nextgen to schedule appointments.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified insurance eligibility and coverage for patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on filing, phone etiquette and other office duties.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Medical Office Assistant
Dr. Hans Kalchbrenner
01.2010 - 01.2011
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Managed office bookkeeping with insurance billing and patient payments.
- Processed medical insurance claims and payments.
Secretary's Assistant
Butler International
01.2008 - 01.2009
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed filing system, entered data and completed other clerical tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Bachelor of Science - Marketing
Southern Connecticut State University
New Haven, CT05-2011
Skills
- Medical Billing
- Reception Management
- Appointment Scheduling
- Insurance verifying
- HIPAA Compliance
- Medical insurance
- Customer Service
Timeline
Patient Service Representative
Horizon Eye Care And Optical
01.2012 - Current
Medical Office Assistant
Dr. Hans Kalchbrenner
01.2010 - 01.2011
Secretary's Assistant
Butler International
01.2008 - 01.2009
Bachelor of Science - Marketing
Southern Connecticut State University
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