Danelle Jaramillo
Summary
Experienced manager with strong background in guiding teams with my Encouraging leader skills analytical problem-solver, proactive and goal-oriented with excellent time management, energetic professional as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Associate Manager / Head Delivery Driver
Domino's Pizza
08.2013 - 06.2023
- Supervised along side General Manager helped oversee 20+ employees focused on delivering excellent customer service to ensure efficient and profitable store performance and ensuring that company procedures and food safety standards were being met.
- Trained new hires delivery drivers, customer service representative, and kitchen staff to achieve high levels of customer satisfaction and sales growth.
- Managed store operations including inventory, labor control, delivery times, reduce errors, and ensure efficient and profitable store performance.
- Maintained a clean and safe organized store environment adhering to Domino's Pizza standards and regulations.
Customer Service Representative
Lincare
10.2010 - 06.2013
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Educated customers about billing or patients charges or concerns, payment processing and support policies and procedures. Resolved issues related to Oxygen equipment, supplies, and services via phone, email, and in-person.
- Verified patients Insurance, obtained prior authorizations for oxygen, or medical supplies.
- Ensured patients were scheduled for delivery of Oxygen set up or exchange of oxygen tanks, or any medical equipment needs.
Assistant Manager
Check Into Cash
04.2006 - 09.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Verified customer identification and income information to approve for a payday loan until their next pay date.
- Accurately processed loan transactions including disbursements, and repayment due dates.
- Managed cash drawer, balanced daily receipts, bank deposits during, and at the end of day.
- Marketing and field calls to customers residents or place of business.
- Ensured that we maintained compliant with companies Rules and Regulations.
Application Specialist
Receivable Management Services (RMS)
12.2004 - 03.2006
- Responded to inbound customer calls for Sprint/Nextel customers resolving technical issues and addressing concerns related to Sprint / Nextel bill in a professional and courteous manner.
- Excellent customer service, Communicate effectively with customers providing clear and concise information about self funded rate plans, products and services.
- Processed payments via Credit or Debit Card, check by phone, assist customer with payment arrangements if needed. Finance collections.
Carhop
Sonic Drive In
09.2001 - 11.2004
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers with receipt to provide proof of purchase, and maintained accurate financial records.
- Utilized strong multitasking abilities to balance multiple responsibilities preparing bagging customers order to preparing their choice of beverage shakes, slush's, ice cream etc. ensuring that customers order was prepared accurately and delivered in a timely and professional manner.
- Maintained a clean and sanitary work environment to promote compliance with health and safety regulations.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO04-2027
High School Diploma -
East High School
Pueblo, CO05-2003
Skills
- Customer service and satisfaction
- Verbal and written communication
- HIPAA compliance
- Team leadership
- Patient confidentiality
- Adaptability and flexibility
- Marketing management
- Problem-solving
- Multitasking and organization
- Strategic planning
- Empathy and patience
- Microsoft office
- MS office
- 40 wpm typing speed
Languages
English
Full Professional
Timeline
Associate Manager / Head Delivery Driver
Domino's Pizza
08.2013 - 06.2023
Customer Service Representative
Lincare
10.2010 - 06.2013
Assistant Manager
Check Into Cash
04.2006 - 09.2010
Application Specialist
Receivable Management Services (RMS)
12.2004 - 03.2006
Carhop
Sonic Drive In
09.2001 - 11.2004
Associate of Science - Business Administration
Colorado Technical University
High School Diploma -
East High School
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