Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Danelle L Schara

Kalispell,Montana

Summary

Managed front and back office operations, ensuring efficient workflow and patient satisfaction. Coordinated scheduling for new treatments, optimizing appointment availability. Trained new employees on operational procedures and best practices. Collaborated on the installation of new machinery, enhancing service capabilities and efficiency.

Overview

13
13
years of professional experience

Work History

Program Coordinator

Logan Health Medical Center
11.2020 - Current
  • Serves as Program Coordinator for Cancer Service Line
  • Professionally oversees the daily operations of the front & back office assisting and over seeing other employees, etc.
  • Maintaining consistent inventory of department office supplies
  • Works closely with all staff to create a positive work environment and excellent experience for the patient. Multi-tasks, adapts, and promptly follows directions to meet clinic needs.
  • Responsible for EOT, MM, Chart Rounds, Charge Forward spreadsheets for department (weekly, monthly and yearly basis)
  • Performs Revenue and Revenue Cycle related tasks including, but not limited to; correcting demographic/insurance information on claims, reconciling daily clinic deposits, closing cash drawers, etc.
  • Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
  • Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
  • Oversees the treatment scheduling and insurance prior authorization process for department
  • Improved team collaboration with establishment of regular coordination meetings and updates.

Patient Access Registration

SCL Health/ St. Mary's Hospital
09.2019 - 11.2020
  • Register patients. Confirm, enter, and/or update all required demographic data on patient and guarantor on registration system. Avoid overlays and duplicate patient medical records. Follow procedures when identifying a patient and applying the patient identification bracelet. Register patients during downtime following downtime procedures and enter data into the registration system immediately upon system availability.
  • Obtain and explain copies of insurance card(s), forms of ID, and signature(s) on all required forms. Verify information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization if not verified by PASC. Complete the Medicare Secondary Payer (MSP) questionnaire when applicable. Verify insurance to determine coordination of benefits and obtain authorization and/or referrals as required. Screen for and process non-covered services and waiver of liability (ABN) through automated screening at time of service.
  • Inform self-pay patients of liability due, prepayment requirements and coordinate screening of alternate funding sources if applicable. Prepare estimates of procedures, calculate advance payment requirements on previous or bad debt and current balances. Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Coordinate with clinical areas and other ancillary departments to obtain accurate orders in order to establish patient financial expectations.
  • Collect patient payments and provide accurate receipts. Post all payments in the system. Reconcile receipts with cash collected and complete required balancing forms. Document patient account notes for all interactions/transactions.
  • Maintain departmental and/or individual work queues and reports as required. Explain/answer patient billing inquiries and interpret statement data to resolve accounts. Escalate account issues which cannot be resolved. Update the emergency department room tracking system.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.

Seasonal Adminstrativie Assistant/Volunteer

CPW Vega State Park
06.2018 - 08.2020
  • Assisted park staff with administrative clerical duties
  • Developed key relationships with park visitors and campers to improve service quality.
  • Executed sales for park passes, hunting and fishing licenses, OHV/boat registrations.
  • Managed camper reservations to maximize facility usage.
  • Monitored incoming boats while maintaining precise records for accountability.
  • Conducted daily inventory checks at Visitors Center and handled bank deposits responsibly.
  • Provided ongoing support and guidance to volunteers, ensuring their success in meeting project goals and objectives.
  • Ensured compliance with all relevant regulations related to volunteer management, including background checks and safety requirements.
  • Improved overall satisfaction among volunteers by addressing concerns promptly and implementing supportive measures when necessary.

Administrative Assistant

Thieman Associates
05.2012 - 05.2018
  • Streamlined client relationship management to facilitate business growth.
  • Handled phone inquiries with professionalism and courtesy.
  • Executed daily inventory checks while managing bank deposits effectively.
  • Scheduled appointments strategically to maximize time efficiency.
  • Maintained accurate appraisal records through diligent monitoring practices.
  • Organized filing systems for rapid record retrieval.
  • Managed monthly invoice payments and tracked office supply inventory.
  • Supported professional staff with clerical and administrative tasks.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Education

Antelope Valley High School
Lancaster, CA
06.1987

Antelope Valley College
Lancaster, CA

University of Louisiana At Alexandria
Alexandria, LA

Skills

  • Medical experience (4 years) Organizational expertise Data reporting Meditech and ARIA proficiency Research trial coordination Leadership skills
  • Program management
  • Office administration
  • Strategic planning
  • Training coordination
  • Generating schedules
  • Scheduling proficiency
  • Report preparation
  • Facility management
  • Standard operating procedures

Awards

STEM Classes /Staff Training for Effective Management; CEOP Certification /Certified Educational Office Professional; Paraprofessional Certification; CPR Certification

Timeline

Program Coordinator

Logan Health Medical Center
11.2020 - Current

Patient Access Registration

SCL Health/ St. Mary's Hospital
09.2019 - 11.2020

Seasonal Adminstrativie Assistant/Volunteer

CPW Vega State Park
06.2018 - 08.2020

Administrative Assistant

Thieman Associates
05.2012 - 05.2018

Antelope Valley High School

Antelope Valley College

University of Louisiana At Alexandria

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Danelle L Schara