Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danelle Rankins

Colorado Springs,CO

Summary

Results-driven IT professional with experience in system administration, network management, and technical support, seeking to leverage my skills and knowledge to secure a challenging IT Project Management role. Proven ability to manage and maintain complex IT systems, troubleshoot technical issues, and provide excellent user support. Seeking to apply my technical expertise and project management skills to deliver successful IT projects and drive business success.

Overview

10
10
years of professional experience

Work History

System Administrator

Jacobs IRES
Colorado Springs, CO
11.2023 - Current
  • Technical Support: Provided technical support for multiple systems, including NIPR, SIPR, ICE, and ENT, ensuring effective use and efficiency.
  • System Maintenance: Installed, configured, and maintained computer systems, hardware, and software, ensuring optimal performance and minimizing downtime.
  • Network Administration: Managed and maintained network infrastructure, including routers, switches, and firewalls, to ensure secure and reliable connectivity.
  • Troubleshooting: Identified and resolved technical issues, using problem-solving skills and analytical techniques to diagnose and fix problems.
  • User Support: Provided technical support to users, responding to requests for assistance and resolving issues in a timely and professional manner.
  • Security: Implemented and enforced security measures, such as backups, antivirus software, and access controls, to protect systems and data from unauthorized access or damage.
  • IT Service Management: Managed IT services, including incident management, problem management, and change management, to ensure alignment with business objectives.
  • Project Planning: Coordinated and implemented IT projects, including upgrades, migrations, and new system deployments, to meet business requirements and deadlines.
  • Budgeting and Cost Control: Managed IT budgets, including hardware, software, and personnel costs, to ensure effective use of resources and minimize waste.
  • Vendor Management: Coordinated with vendors and suppliers to purchase, implement, and maintain IT systems and services.

Restricted Area Escort

Blackstone Technology
Colorado Springs, CO
07.2021 - 10.2023
  • Security Clearance: Held a security clearance and were responsible for maintaining the confidentiality and integrity of sensitive information.
  • Compliance: Ensured compliance with security regulations, policies, and procedures, such as those related to access control, surveillance, and incident response.
  • Emergency Response: Participated in emergency response planning and execution, including responding to security breaches, natural disasters, or other incidents that may impact the security of the restricted area.
  • Access Control: Controlled and monitored access to restricted areas, ensuring that only authorized personnel are granted entry, and that sensitive information and materials are protected.
  • Security Protocols: Implemented and enforced security protocols to prevent unauthorized access, theft, or damage to sensitive equipment and information.
  • Risk Management: Identified and mitigated potential security risks, ensuring the safety and security of personnel, equipment, and facilities.
  • Communication: Coordinated with personnel, contractors, and visitors to ensure that they were aware of, and complied with, security protocols and procedures.
  • Attention to Detail: Maintained accurate records and logs of access, incidents, and other security-related activities, ensuring that all information was accurate and up-to-date.

Aviation Ordnanceman (AO3)

United States Navy, USN
Naval Air Station Lemoore, CA
01.2017 - 01.2021
  • Project Management: Managed the inspection, maintenance, and repair of aircraft ordnance systems, ensuring timely and efficient completion of projects to meet operational requirements.
  • IT Systems: Utilized computer-based systems, such as the Naval Aviation Logistics Command Management Information System (NALCOMIS), to manage ordnance inventory, track maintenance, and analyze system performance.
  • Data Analysis: Analyzed data on ordnance system performance, maintenance, and repair to identify trends and areas for improvement, developing and implementing process improvements to optimize system efficiency.
  • Communication and Collaboration: Worked with cross-functional teams, including aviation maintenance, logistics, and operations personnel, to ensure effective communication and coordination of ordnance-related activities.
  • Technical Troubleshooting: Utilized technical knowledge and problem-solving skills to troubleshoot and repair complex ordnance systems, minimizing downtime, and ensuring optimal system performance.
  • Team Leadership: Supervised and trained junior personnel in ordnance handling and maintenance procedures, developing and implementing training plans to improve team performance.
  • Quality Assurance: Conducted inspections and testing to ensure compliance with safety and operational standards, identifying and addressing defects or discrepancies in ordnance systems.

Billing and Customer Service Specialist

Time Warner Cable
Colorado Springs, CO
06.2015 - 01.2017
  • Problem-Solving: Analyzed and resolved complex billing discrepancies, utilizing analytical and problem-solving skills to identify root causes, and implement solutions.
  • Communication: Communicated effectively with customers, explaining technical billing information, and providing personalized solutions, demonstrating the ability to distill complex information into clear, concise language.
  • Process Improvement: Identified and implemented process improvements to reduce billing errors and improve customer satisfaction, showcasing the ability to analyze processes and implement changes to improve efficiency and effectiveness.
  • Prioritization and Time Management: Managed multiple customer complaints and billing issues simultaneously, prioritizing tasks, and managing time effectively to ensure timely resolution and minimize delays.
  • Risk Management: Identified and mitigated potential risks and issues related to billing errors, demonstrating the ability to anticipate and address potential problems before they become major issues.
  • Collaboration: Worked with internal stakeholders, such as billing and technical teams, to resolve customer issues and improve processes, showcasing the ability to collaborate with cross-functional teams to achieve common goals.

Education

CompTIA Security+ Certification
Colorado Springs, CO
01-2023

USFFC 2020 Junior Sailor of the Year
Lemoore, CA
01-2020

Enlisted Aviation Warfare Specialist
Lemoore, CA
01-2020

Navy Good Conduct Medal
Lemoore, CA
01-2020

Skills

  • Analytical abilities
  • Technical support
  • Project planning
  • Budgeting and cost control
  • Conflict resolution
  • Troubleshooting
  • IT Incident Management
  • Remedy
  • Active Directory
  • Windows
  • Aspera
  • Network components
  • Software deployment
  • Account management
  • Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Timeline

System Administrator

Jacobs IRES
11.2023 - Current

Restricted Area Escort

Blackstone Technology
07.2021 - 10.2023

Aviation Ordnanceman (AO3)

United States Navy, USN
01.2017 - 01.2021

Billing and Customer Service Specialist

Time Warner Cable
06.2015 - 01.2017

CompTIA Security+ Certification

USFFC 2020 Junior Sailor of the Year

Enlisted Aviation Warfare Specialist

Navy Good Conduct Medal

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Danelle Rankins