Danelle Sexton

• Managed office operations, ensuring efficient communication across departments.
• Coordinated communication between subcontractors, suppliers, and project managers to streamline operations.
• Oversaw scheduling of site visits and meetings to enhance workflow efficiency and project timelines.
• Implemented tracking systems for budget management, improving financial oversight for multiple projects.
• Managed accounting invoices and billings, balanced accounts and created financial reports.
• Fostered relationships with vendors to negotiate favorable terms and improve service delivery.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Processed Construction Draws

• Provided high-level customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions.
• Looked for sales opportunities and referred customers to financial services branch partners.
• Completed highly accurate, high-volume money counts using both manual and machine-driven methods.
• Completed highly accurate, high-volume money counts using both manual and machine-driven methods.
• Completed special procedures such as ordering new checks, stopping payments, and investigating identity theft for customers.
• Maintained strict financial controls by keeping funds secure and transferring funds accurately.
• Assisted customers with opening or closing accounts, filling out loan applications, and enrolling in new services.
• Reorganized my online banking files and deleted any that were no longer in use.
• Customer transactions, such as deposits, withdrawals, money orders, and checks, were handled by me.
• Took phone calls about banking products such as checking, savings, loans, and lines of credit.
• Outperformed my quarterly loan and deposit goals.
• Took phone calls about banking products such as checking, savings, loans, and lines of credit.
• Was given honors for being the top performer of 2023 for my position
• Looked for sales opportunities and referred customers to financial services branch partners.
• Taken initiative on learning operations, ordering supplies for the branch, along with doing quarterly audits.
• Worked closely with my business partners, set up appointment's to meet with new and existing clients to provide more products and services.

• Developed team communications and information for KDS meetings.
• Educated clients on a variety of financial topics and made professional recommendations on investment opportunities, products, and services based on their unique requirements.
• Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
• Increased customer satisfaction by resolving maintenance issues on customers accounts.
• Built and strengthened relationships with new clients while also informing them about account services and capabilities.
• Solved over/short issues, improved operations, ideas to improve balancing.

• Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
• Gained an in-depth understanding of product and service information and maintained it in order to provide knowledgeable and educated responses to a variety of customer questions.
• Assisted members in resolving accounts, service, and system issues by educating members on online banking.
• Completed training and performed well in high-pressure client service situations.
• Made 120 inbound and outbound sales quarterly in order to increase the company's monthly revenue.
• Consistently outperformed customer service standards while maintaining call volume targets.
• Recommended specific products and services based on individual needs, specifications, and requirements.

•Checked account details and fraud markers for transaction papers such as checks and money orders.

• Provided high-level customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions.
• Prepared customer and ATM cash and change orders quickly and efficiently.
• Followed all procedures involving financial and customer information to avoid possible data breaches and misuse.
• Was in charge of foreign currency transaction reports.
• Served the needs of more than 200 customers a day in a busy environment.
• Completed special procedures such as ordering new checks, stopping payments, and investigating identity theft for customers.
• Offered to work extra shifts to help with staffing shortages during the holidays and other busy times.
• Was in charge of cash transactions, cash drawer balances, loan payments, and cashier's checks.
• Reorganized my online banking files and deleted any that were no longer in use.
• Earned referrals by participating in sales incentive programs.
• Assisted customers with special service and account transactions, such as ordering checks and placing stop payment orders.

• Provided each customer with exceptional service by listening to their concerns and answering their questions.
• Provided excellent and professional service to ensure guest satisfaction.
• Perform other tasks and duties as assigned by the department head.
• Had professional interactions with customers, peers, and managers which aided in the development of clear communication and active listening skills.
• Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to avoid mishaps and accidents.
• Take care of and resolve customer complaints over the phone or through social media.
• Trained
• Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
• Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department.