Danelle Wagner

• Manage the overall operations, business analysis, contract negotiations, personnel and substitute staff in a territory of 14 contracted school districts, acting as a liaison between ESS employees, school district administrators and the corporate office to ensure the delivery of quality services
• Work in conjunction with district administrators, school board members, ESS management and the human resources department to plan and execute the applicant recruiting, hiring, training, and position development process for all contracted positions, totaling 415 active working substitutes in 2024

• Provides ongoing coaching, development, and training to business leaders to address and resolve workplace matters and deliver training sessions to leaders in performance management and discipline. (DEI, Title XI, Incident Reporting and Management)

• Contribute to productivity, motivation, and morale, while instilling and maintaining our culture and values increasing employee satisfaction by 50% in two years

• Track statistics and reporting related to hiring, turnover, retention and staffing needs for each school district

• Actively participate in the development and implementation of performance improvement planning/execution related to staffing for all direct reports

• Increased substitute employee retention by 15% in two years by implementing proactive employee relations strategies and initiatives to drive retention and engagement

• Exercise appropriate judgment in addressing specific situations and respond with immediate, effective solutions and/or promptly notify program management

• Acting as a liaison for direct reports in emergency situations to ensure immediate reporting and documentation to workmen’s compensation department

• Collaborate with HR on all incident reports, unemployment claims, employment verifications to ensure accuracy and follow up

• Design, develop, and implement effective training materials, ensuring continuous improvement for substitutes and district administration on ESS programs and platforms

• Drives business through a focus on performance (sales, service, and expense control), people (talent acquisition, hiring, training, and development), and process (standard operating procedures)
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction increasing retention by 30% in six months.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery resulting in a 40% increase in customer satisfaction surveys in 8 months
• Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

• Develop strategies that drive store sales generation for revenues in excess of $4M through talent acquisition, leadership development, operational excellence, analyzing business metrics, action planning and follow up, visual presentation, client service experience and all other aspects of a high volume retail location
• Protect company assets and maximize profits by controlling expenses and monitoring Profit and Loss (P&L) statements on a monthly basis
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

• Increased retention by 40% in one year implementing an employee centric workplace through training, development, coaching and open door policy

• Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery which ultimately increased conversion from 28% to a consistent 53%.
• Create store business plan to achieve successful results through effective sales forecasting, scheduling and execution of company directives through every department
• Executed loss prevention program within the store taking results from 3% to a .59% in 2 years

• Manage and operate a boutique photography studio specializing in contemporary lifestyle children's portraiture while offering high school seniors, wedding, and commercial services

• Develop strategies that drive store sales generation for revenues in excess of $7M through talent acquisition, leadership development, operational excellence, analyzing business metrics, action planning and follow up, visual presentation, client service experience and all other aspects of a high volume retail location
• Protect company assets and maximize profits by controlling expenses and monitoring Profit and Loss (P&L) statements on a monthly basis
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.