Danelle Welch

• Company Overview: REMOTE
• REMOTE
• Communicated effectively via telephone, email, and in person with prospective customers.
• Provided ongoing support to enrolled students, fostering strong relationships and high satisfaction levels.
• Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
• Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
• Streamlined the enrollment process for increased efficiency and enhanced user experience.
• Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
• Understood and thoroughly explained services provided to customers and potential customers.
• Developed training materials for new Enrollment Specialists, enhancing departmental performance and consistency in processes.
• Updated, entered, and reviewed customer data.
• Served as a liaison between students, academic advisors, and financial aid offices for seamless communication during the enrollment process.
• Evaluated competitors' products and services to gain competitive advantage.
• Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
• Researched and identified potential new markets.
• Monitored customer feedback and identified areas of improvement.
• Conducted research and identified market trends to develop better strategies for sales.
• Educated clients on insurance policies and procedures.
• Identified and solicited sales prospects in agency databases.
• Developed and implemented promotional strategies to increase customer base.
• Created sources for continuous client referrals within community and with businesses using extensive networking skills.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Collected premiums on or before effective date of coverage.
• Analyzed customer needs to provide customized insurance solutions.
• Participated in professional development opportunities, continuously refining skills and staying current on emerging trends within higher education administration spaces.
• Finalized sales and collected necessary deposits.
• Monitored and reported on enrollment statistics, providing key stakeholders with insights into program performance.

• Includes problem resolution
• Business writing
• Increased overall standards.
• Customer service
• Assisted in recruiting, hiring and training of team members.
• Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
• Increased overall team productivity by fostering a positive work environment and providing effective leadership.
• Interacted well with customers to build connections and nurture relationships.
• Increased market share by identifying and capitalizing on emerging market trends.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
• Assisted with hiring process and training of new employees.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Streamlined business processes by implementing new project management tools and techniques.

• Ensured prompt solutions by addressing unresolved customer concerns.
• Streamlined processes for faster claim management.
• Conducted extensive training sessions on claims handling procedures.
• Forged cooperative relationships with adjusters, attorneys, and medical personnel to enhance efficiency in resolving claims.
• Enhanced coaching effectiveness by implementing personalized skill development plans for each individual.
• Increased employee retention rates by fostering a positive and supportive work environment for skill improvement.
• Actively listened to clients'' concerns and challenges, providing empathetic guidance and support tailored to their unique situations.
• Conducted regular follow-ups with clients, ensuring their continued success beyond initial coaching engagements.
• Achieved higher performance levels with clients by setting clear expectations and monitoring progress regularly.

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• Provided coaching and mentoring to employees.
• Tailored instruction methods based on individual needs assessments, promoting optimal learning experiences for each participant.
• Established and maintained quality control standards.
• Analyzed and evaluated training effectiveness and program outcomes.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Facilitated virtual, in-person and blended learning sessions.