Danelle Wersen
Springfield,IL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Also love working with elderly and assisting them to continue to live as Independent and normal as can be. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
30
30
years of professional experience
3
3
Certifications
Work History
Manager
GPM Investments
Springfield, Illinois
03.2018 - 11.2025
- Led team meetings to align project goals and strategies.
- Managed vendor relationships to ensure timely delivery of resources.
- Coordinated training programs for staff to improve service quality.
- Implemented process improvements to streamline daily operations.
- Analyzed market trends to inform strategic decision-making processes.
- Oversaw budget management for multiple projects and initiatives.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
Elderly Caregiver
Private Care
Springfield, Illinois
11.2017 - 06.2018
- Assisted elderly clients with daily living activities and personal hygiene.
- Managed medication schedules and ensured proper administration of prescriptions.
- Coordinated transportation for medical appointments and social outings.
- Maintained a safe and clean living environment in client homes.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Responded quickly in emergency situations in a calm manner.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
Cashier Team Lead
Tetco/7-11
Grand Prairie, Texas
08.2004 - 10.2016
- Supervised cashier team operations and ensured compliance with company policies.
- Trained new cashiers on register operations and customer service techniques.
- Managed cash drawer accuracy and resolved discrepancies efficiently.
- Assisted in inventory management by monitoring stock levels and ordering supplies.
- Maintained cleanliness and organization of the checkout area for customer satisfaction.
- Handled customer inquiries and resolved complaints to enhance service experience.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Ensured compliance with all safety regulations while performing tasks.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Verified customer age requirement for alcohol or tobacco purchases.
- Maintained work area and kept cash drawer organized.
- Scanned items and checked pricing on cash register for accuracy.
CNA
Kindred Hospital
Arlington, Texas
01.2003 - 01.2004
- Provided direct patient care and assistance with daily activities.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization in patient rooms and common areas.
- Supported mobility by assisting patients with walking or transferring safely.
- Documented patient observations and care provided in electronic health records.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
Residential Care Supervisor/Medication Aide
Hearthstone Assisted Living
Bedford, Texas
10.2001 - 07.2003
- Supervised daily operations in assisted living facility environment.
- Trained and mentored new staff on policies and procedures.
- Monitored compliance with safety regulations and quality standards.
- Evaluated staff performance and provided constructive feedback regularly.
- Resolved resident concerns promptly to enhance overall satisfaction experience.
- Complied with company policies, objectives and communication goals.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Administered medications according to prescribed schedules for residents' health needs.
- Monitored residents for side effects and reported changes to nursing staff.
- Maintained accurate medication records and documentation for compliance.
- Assisted residents with daily living activities to promote comfort and well-being.
- Educated residents and families about medication management and safety practices.
- Ensured cleanliness and organization of medication storage areas in facility.
- Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
- Administered oral medications to patients in accordance with doctor's orders.
- Monitored patient vital signs such as temperature, pulse rate and blood pressure.
- Maintained accurate medication records for each patient.
- Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
Lead Resident Care Associate
Broadway plaza
Arlington, Texas
07.2000 - 10.2002
- Supervised daily care routines for residents in a senior living community.
- Assisted residents with daily activities to promote independence and well-being.
- Collaborated with nursing staff to ensure proper medication administration.
- Trained new staff on resident care protocols and best practices.
- Documented resident progress and concerns in care records accurately.
- Organized social and recreational activities to enhance resident engagement.
- Communicated effectively with families regarding resident needs and updates.
- Maintained cleanliness and safety standards in all common areas for residents.
- Reported on patient activities to charge person at end of shift to maintain continuity of care.
- Monitored vital signs and reported changes in condition to the physician or nurse practitioner.
- Documented changes in patients' psychosocial and physical conditions and communicated to care team.
- Assisted residents with bathing, dressing, grooming, toileting and eating activities.
- Served meals to residents according to individual meal plans, nutritional needs and personal preferences.
- Performed comprehensive assessments of new admissions and created personalized service plans for each one.
Personal Care Attendant
Compassion Faith
Arlington, Texas
04.2000 - 08.2002
- Assisted clients with daily living activities and personal hygiene needs.
- Supported clients in medication management and health monitoring tasks.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients at home.
- Communicated regularly with family members about client needs and progress.
- Documented client activities and health changes accurately for records.
- Trained new staff on caregiving procedures and company policies.
- Assisted patients with daily personal hygiene.
- Assisted clients with activities of daily living such as meal preparation, housekeeping tasks, laundry duties.
- Observed changes in the client's condition and reported any changes to the supervisor and manager.
- Provided ongoing compassionate patient care for each client.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Transported patients to medical, dental, and personal care appointments.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
Medication Aide/Care Attendant
Villa Residential Assistant living
Arlington, Texas
11.1995 - 08.2000
- Administered prescribed medications to residents following safety protocols.
- Monitored residents for side effects and reported changes to nursing staff.
- Assisted with daily living activities to support resident well-being.
- Maintained accurate medication records for compliance and safety.
- Collaborated with healthcare team to ensure effective care plans.
- Educated residents on medication usage and potential side effects.
- Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
- Administered oral medications to patients in accordance with doctor's orders.
- Monitored patient vital signs such as temperature, pulse rate and blood pressure.
- Maintained accurate medication records for each patient.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Maintained medication stock and cleaned patient rooms and equipment.
- Verified the identity of the patient receiving medication prior to administration.
- Performed routine inventory control checks of drugs stored in unit drug boxes or carts.
- Ordered drug supplies from pharmacy as needed for patient care needs.
- Initiated oxygen and administered life-saving drugs in emergency situations.
Education
GED -
Southeast High School
Springfield, IL06-1988
Skills
- Team leadership
- Vendor negotiation
- Performance evaluation
- Customer service
- Staff training
- Effective communication
- Employee coaching
- Emergency response
- Decision-making
- Shift scheduling
- Schedule preparation
- Sales management
- Verbal and written communication
- Disciplinary techniques
- Staff management
- Documentation and reporting
- Safety procedures
- Scheduling and coordinating
- Problem-solving
Certification
Alcohol and Tobacco License
References
References available upon request.
Personal
- I relate well with patients and my coworkers and ensuring they are cared for.
- I'm always prompt,being late is unacceptable.
- I'm a fast learner and willing to learn new things.
- Also I am very confident and eager to get started
Timeline
Manager
GPM Investments
03.2018 - 11.2025
Elderly Caregiver
Private Care
11.2017 - 06.2018
Cashier Team Lead
Tetco/7-11
08.2004 - 10.2016
CNA
Kindred Hospital
01.2003 - 01.2004
Residential Care Supervisor/Medication Aide
Hearthstone Assisted Living
10.2001 - 07.2003
Lead Resident Care Associate
Broadway plaza
07.2000 - 10.2002
Personal Care Attendant
Compassion Faith
04.2000 - 08.2002
Medication Aide/Care Attendant
Villa Residential Assistant living
11.1995 - 08.2000
GED -
Southeast High School