DaNelle Weston

Work History

Front Desk Clerk

Best Western Hotel

03.2023 - Current

Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Provided exceptional customer service for a positive guest experience, resulting in repeat business.
Collected room deposits, fees, and payments.
Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
Assisted colleagues as needed for seamless operations across departments in the hotel setting.
Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
Ensured the security of guests'' personal belongings by managing key card access systems properly.
Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
Participated in ongoing training and professional development opportunities to stay current on industry best practices and enhance job performance.
Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
Maintained clean and organized front desk areas to uphold polished company image.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Answered multi-line phone system and enthusiastically greeted callers.
Developed and maintained positive relationships with guests for satisfaction.
Trained new staff members in customer service techniques and hotel operations.
Kept accounts in balance and ran daily reports to verify totals.
Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Enforced policies and procedures to increase efficiency.
Coordinated with vendors for repair and maintenance of hotel.
Promoted hotel brand's loyalty program via social media, email and direct mail.
Monitored staff performance and provided feedback and guidance.
Implemented marketing and promotional initiatives to increase occupancy.

H & R Block

Tax Associate

01.2024 - 04.2025

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Paid attention to detail while completing assignments.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.

Pizza Delivery Driver

Dominoes Pizza

10.2019 - 05.2024

Improved customer satisfaction by consistently delivering orders on time and with accuracy.
Verified orders prior to completing deliveries to avoid customer complaints.
Maintained a clean driving record, ensuring safe and responsible transportation of food items.
Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Processed payments by accepting cash, checks and credit and debit card payments.
Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
Continually updated management regarding any potential delays or complications encountered during deliveries, allowing for proactive resolutions where possible.
Stocked shelves and loaded orders to prepare deliveries.

Personal Care Service Provider

Rock House

08.2021 - 02.2023

Assisted clients with daily living activities, promoting independence and wellbeing.
Consistently met compliance standards set by regulatory bodies, maintaining accurate client records, and adhering to best practices in care provision.
Supported the physical well-being of clients through proper nutrition planning and meal preparation according to dietary restrictions or preferences.
Facilitated open communication between clients, family members, and healthcare providers through transparent reporting practices.
Ensured timely administration of medication, adhering to prescribed schedules and dosage guidelines.
Safeguarded client privacy by maintaining strict confidentiality regarding personal information and medical history.
Maintained detailed records of client progress, facilitating effective communication between team members and healthcare providers.
Promoted a safe environment for clients by monitoring living spaces for potential hazards and implementing preventive measures as needed.
Developed strong rapport with clients, demonstrating empathy and understanding while maintaining professional boundaries.
Provided compassionate support for clients during difficult times, fostering trust and building strong relationships.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted patients with self-administered medications.
Transported individuals to events and activities, medical appointments, and shopping trips.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Guided patients to restroom to support bladder and bowel relief requirements.

Director Good News Club

Child Evangelism Fellowship of Greater Fort Worth

09.2014 - 05.2022

Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.

Front Desk Agent

Super 8 Motel and RV Park

10.2020 - 01.2022

Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Maintained clean and organized front desk areas to uphold polished company image.

Paraprofessional

Ranger High School

09.2015 - 08.2021

Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Prepared instruction materials, constructed bulletin boards, and set up work areas.
Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
Tailored lesson plans for students with emotional and cognitive disabilities.
Reported on student progress, behavior, and social skills to parents.
Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
Administered tests and assessments to evaluate student progress and performance.
Utilized technology in classroom to enhance learning experiences.
Adapted teaching materials for special education students, meeting diverse learning needs.
Participated in professional development workshops, continuously improving teaching skills.
Engaged with students during extracurricular activities, supporting their interests beyond classroom.

Solid Rock Christian Camp

Kitchen Relief Cook

05.2017 - 10.2019

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.

Director Youth Center

Ranger Youth Center

05.2017 - 08.2017

Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Improved project efficiency with strategic planning, resource allocation, and time management practices.
Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Leveraged professional networks and industry knowledge to strengthen client relationships.
Negotiated favorable contracts with vendors for reduced costs and improved service quality.
Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.

Family Partner/HS Tech

Center for Life Resources

08.2012 - 05.2017

Supported clients from diverse communities with specific, tailored programming, promoting diversity, equity and inclusion in healthcare and social programs.
Ensured consistent follow-up with each family, demonstrating a genuine investment in their success and wellbeing.
Facilitated stronger relationships among families through organized social events such as potlucks or game nights.
Increased parent involvement in the educational process by organizing workshops on various academic subjects, fostering a sense of partnership between parents and educators.
Evaluated program success based on feedback from participating families; adapted approaches accordingly.
Developed culturally sensitive outreach materials to engage diverse populations within the community effectively.
Provided crisis intervention services when necessary, connecting families with essential supports during challenging times.
Empowered families to advocate for their children''s needs by offering workshops on relevant topics such as IEPs and special education services.
Strengthened family connections by providing support and guidance in navigating community resources.
Met with providers and attended IEP, hospital discharge, treatment team and other relevant meetings.

Customer Service Specialist

Bealls Dept Store

01.2010 - 04.2012

Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Managed high call volume while maintaining a courteous and professional demeanor.
Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Enhanced customer satisfaction by resolving issues promptly and professionally.
Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Collaborated with team members to create effective strategies for improving overall customer experience.
Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
Responded to customer requests for products, services, and company information.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Front Desk Clerk

Allsups Convience Store

09.2007 - 04.2010

Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
Provided exceptional customer service for a positive guest experience, resulting in repeat business.
Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
Maintained a clean and organized store environment for an improved shopping experience.
Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
Ensured timely stocking of shelves, coolers, and displays for optimal product availability to customers.
Maintained open lines of communication with management and coworkers for effective problem-solving and continuous improvement opportunities within the store.
Followed cash handling, inventory accountability and fueling station procedures as part of operations.
Assisted coworkers with managing heavy workloads or covering shifts when needed, fostering a supportive team environment.

Summary

Overview

Work History

Front Desk Clerk

H & R Block

Pizza Delivery Driver

Personal Care Service Provider

Director Good News Club

Front Desk Agent

Paraprofessional

Solid Rock Christian Camp

Director Youth Center

Family Partner/HS Tech

Customer Service Specialist

Front Desk Clerk

Education

High School Diploma -

Skills

Accomplishments

Employee of the Year for the District

Timeline

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