Danelly Gonzalez
Orlando,FL
Summary
Detail-oriented professional with expertise in customer service and case management, transitioning to quality assurance. Proficient in identifying process gaps and ensuring compliance while maintaining high service standards. Demonstrates exceptional attention to detail and documentation accuracy, committed to continuous improvement. Ready to leverage problem-solving and communication skills to enhance quality and support organizational objectives.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist
AssistRx
Orlando, FL
03.2025 - Current
- Processed incoming referrals from outside agencies according to established guidelines and policies.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Maintained accurate records of patient registration information in electronic health record system.
- Verified patient insurance coverage, and reviewed cost and coverage for members.
- Applied HIPAA privacy and security regulations while handling patient information.
- Processed insurance verifications and authorizations to ensure coverage of services.
Customer Service Representative
AssistRx
Orlando, Florida
06.2024 - Current
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Medical Receptionist
Hosanna Medical Center
Orlando, FL
05.2022 - 05.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Checked patients in and out for appointments and collected co-payments.
- Entered insurance, demographics and health history into patient database.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
- Greeted and checked in patients, updating patient information in computer system.
- Answered phones promptly and directed calls appropriately.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Processed patient payments and scanned identification and insurance cards.
Administrative Assistant
AG Enterprises
Orlando, FL
12.2020 - 08.2022
- Developed and maintained filing systems for confidential documents and records.
- Managed database systems containing customer contact information.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Answered customer inquiries regarding billings, payments, account status.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Calculated billing charges, prepared and submitted claims to insurance companies.
Education
High School Diploma -
Lake Nona High School
Orlando, FL05-2022
Skills
- Attention to detail
- Analytical thinking
- Process improvement
- Time management
- Paperwork processing
- Medical office administration
- Billing support
- Medical billing and coding
- HIPAA compliance
- Multitasking
- Team collaboration
Languages
5,5
Education and Training
other
References
References available upon request.
Timeline
Patient Access Specialist
AssistRx
03.2025 - Current
Customer Service Representative
AssistRx
06.2024 - Current
Medical Receptionist
Hosanna Medical Center
05.2022 - 05.2023
Administrative Assistant
AG Enterprises
12.2020 - 08.2022
High School Diploma -
Lake Nona High School
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