Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Danelly Peña

Weston

Summary

Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management. Knowledgeable about providing exceptional customer service and multitasking, while handling reservations, seating arrangements, and menu items. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction.

Overview

3
3
years of professional experience

Work History

Hostess/Busser

Little Hen Restaurant
08.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Accurately took POS orders.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained positive guest experience by running food/drink quickly and ensuring presentation was satisfactory.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Completed daily side work and opening and closing duties without fail.

Bookkeeping Administrative Assistant

Neighbors Food Market Inc.
11.2022 - 08.2024
  • Verified accuracy of financial documents before submitting them for approval
  • Processed accounts payable and receivable, reconciling invoices with purchase orders
  • Resolved billing issues with customers in an efficient manner
  • Analyzed and documented business processes to improve accuracy and efficiency
  • Prepared payroll records according to established procedures
  • Organized and maintained digital filing system for all financial documents
  • Provided administrative support to accounting staff including copying, scanning, filing documents
  • Received, record and bank cash, checks, and vouchers
  • Calculated, prepared and issue bills, invoices, account statements and other financial statements according to established procedures
  • Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending cash, checks and other forms of payment to banks
  • Debited, credited, and totaled accounts on computer spreadsheets and databases, using specialized accounting software
  • Operated 10-key calculators and copy machines to perform calculations and produced documents
  • Compared computer printouts to manually maintained journals to determine if match

Crew Member

AMC Theatres
12.2021 - 04.2023
  • Greeted customers in a friendly and professional manner, ensuring customer satisfaction
  • Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
  • Cross-trained in multiple positions as needed
  • Placed orders into POS systems and handled cash and credit transactions
  • Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns
  • Completed all store opening and closing procedures
  • Utilized problem-solving skills when resolving conflicts among team members or customers
  • Trained new employees regarding company policies and food preparation procedures

Education

High School Diploma - English Honors

Florida Atlantic University
Boca Raton, FL
06-2027

Skills

  • Customer Service
  • Cash Handling
  • Verbal and written communication
  • Sales expertise
  • Problem-Solving
  • Positive Company Representation
  • Safety awareness
  • Interactive communication skills
  • Customer Engagement
  • Effective multitasking
  • Taking orders
  • Phone etiquette
  • Store Opening and Closing
  • Proficient with QuickBooks and Microsoft Excel/Word

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Hostess/Busser

Little Hen Restaurant
08.2024 - Current

Bookkeeping Administrative Assistant

Neighbors Food Market Inc.
11.2022 - 08.2024

Crew Member

AMC Theatres
12.2021 - 04.2023

High School Diploma - English Honors

Florida Atlantic University

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Danelly Peña