Danelsy Vicente
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
1
1
Language
6
6
years of professional experience
Work History
Retail Assistant Manager
T Mobileretailer
Alexandria
01.2026 - Current
- Assisted customers with product selection and service inquiries.
- Managed inventory levels and organized merchandise displays.
- Trained new team members on sales techniques and customer service.
- Make appointments for clients.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the sales floor area.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Cultivated loyal customer base by providing excellent customer service.
- Developed relationships with customers by providing knowledgeable advice about products.
- Resolved conflicts between employees or customers in a professional manner.
- Engaged customers to understand their needs and recommend suitable products.
Waitress/Host
Executive Dinner
Alexandria
05.2020 - 05.2026
- Provided exceptional customer service in high-paced dining environment.
- Took and processed orders accurately using point-of-sale.
- Facilitated smooth operations during peak service hours through teamwork.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Education
Alexandria City High School
Alexandria , VASkills
- Customer service
- Point-of-sale operations
- Customer relationship management
- Sales techniques
- Team collaboration
- Appointment scheduling
Languages
Spanish
Professional
References
References available upon request.
Timeline
Retail Assistant Manager
T Mobileretailer
01.2026 - Current
Waitress/Host
Executive Dinner
05.2020 - 05.2026
Alexandria City High School