Danequa Smalls
Brooklyn
Summary
Diligent Licensed Practical Nurse (LPN) with 13 years of experience in healthcare management and patient care coordination. Proven expertise in managing patient records, scheduling, and ensuring compliance with HIPAA regulations. Demonstrated leadership in training staff and optimizing operational efficiency in medical settings. Skilled in medical coding, patient advocacy, and acute care, committed to delivering high-quality healthcare services.
Overview
15
15
years of professional experience
8069
8069
years of post-secondary education
1
1
Certification
Work History
Licensed Practical Nurse (LPN)
One Brooklyn Health System
Brooklyn
01.2026 - Current
- Administered medications and treatments to patients, following established protocols and ensuring accurate documentation
- Assessed patient conditions and reported any changes or concerns to the healthcare team
- Educated patients on self-care techniques, medication administration, and disease management
- Performed routine diagnostic tests such as blood pressure measurement, glucose monitoring, and specimen collection
- Maintained a clean and safe environment for patients by adhering to infection control protocols
- Maintained confidentiality of patient information in accordance with HIPAA regulations
Unit Clerk
Wyckoff Heights Medical Center
Brooklyn
06.2018 - 12.2025
- Managed and maintained patient records, ensuring accuracy and confidentiality
- Scheduled appointments, tests, and procedures for patients in a timely manner
- Coordinated with healthcare providers to ensure smooth flow of patient care
- Answered phone calls and addressed inquiries from patients, families, and staff members
- Assisted in the admission and discharge processes of patients
- Collaborated with other departments to facilitate effective communication within the healthcare facility
- Followed established protocols for handling sensitive information in compliance with HIPAA regulations
- Performed data entry tasks to update patient demographics and insurance information
- Supported nursing staff by coordinating lab results retrieval and communicating critical values promptly
- Assisted in maintaining a clean and organized work environment
- Trained new unit clerks on job responsibilities
Assistant Office Manager
JAG One Physical & Occupational Therapy
Brooklyn
05.2016 - 06.2018
- Scheduling appointments in person or by telephone; calling patients to remind about upcoming appointments; rescheduling appointments.
- Submit and obtain authorization for physical therapy thru the insurance companies.
- Knowledge of CPT and ICD-10 coding and Webpt EMR.
- Completing bi-weekly payroll using ADP software.
- Submitting weekly and monthly office updates (minutes) to the company's owners and departmental heads.
- Reviewing billing for sufficiently and insufficiently billed codes.
Medical Office Manager
Niranjana Parikh MD Family Practice
04.2011 - 08.2015
- Overseeing all day-to-day operations, ensures effective and cost efficient health care services.
- Organizing and managing front desk procedures.
- Aligning billing processes with front desk and back end care.
- Resolves all operational issues and complaints to promote patient satisfaction.
- Maintaining inventory of and ensuring safety and security of office/medical supplies.
- Handling staff schedules, managing time efficiently.
- Training staff and evaluating employee performance.
- Working with owners on hiring and disciplinary action, Reporting to and working with owners to insure target goals are met.
- Reviewing all patient cases/reports daily/weekly and ensuring correct coding, modify/add codes not captured.
- Distribution and collection of co-payments and proper payment posting.
- Maintaining patient accounts by obtaining, recording and updating personal and financial information.
Education
Nursing - Licenced Practical Nurse
Mildred Elley-New York Campus
New York, NYMedical Assisting - Associate's degree
Mildred Elley-New York Campus
New York, NYCertified Medical Assistant - Certificate
The Allen School of health Science
Brooklyn, NYHigh School Diploma -
Acorn Community High School
Brooklyn, NYSkills
- EKG
- CPR
- HIPAA Compliance
- Epic and Allscripts EMR
- Managing patient records
- Medication administration
- Direct patient care
- Administering Injections
- Phlebotomy
- Patient assessment
- Patient observation
- Fiscal management
- Medication reconciliation
- Patient charting
- Vital sign assessment
- Health education
- Counting narcotics
Certification
- Medical Assistant, 03/01/10-Present
- LPN, 10/01/25-09/30/28
- BLS Certification
Timeline
Licensed Practical Nurse (LPN)
One Brooklyn Health System
01.2026 - Current
Unit Clerk
Wyckoff Heights Medical Center
06.2018 - 12.2025
Assistant Office Manager
JAG One Physical & Occupational Therapy
05.2016 - 06.2018
Medical Office Manager
Niranjana Parikh MD Family Practice
04.2011 - 08.2015
Nursing - Licenced Practical Nurse
Mildred Elley-New York Campus
Medical Assisting - Associate's degree
Mildred Elley-New York Campus
Certified Medical Assistant - Certificate
The Allen School of health Science
High School Diploma -
Acorn Community High School