Daneric Hazelman
Decatur,GA
Summary
Customer-focused leader with 10+ years of experience driving client satisfaction, retention, and revenue growth in the sports and recreation industry. Proven success managing cross-functional teams, onboarding and supporting 150+ clients, and delivering scalable program solutions. Skilled at translating customer feedback into actionable improvements, fostering long-term relationships, and collaborating with leadership to align strategies with client success goals. Eager to leverage strong communication and operational expertise to help SaaS and tech companies deliver exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
Facility Director
Agape Tennis Academy
02.2024 - Current
- Managed onboarding and ongoing support for 150+ clients across tennis and pickleball programs, resulting in a 95% customer satisfaction and retention rate.
- Led a team of 29 staff members, providing coaching, mentoring, and performance reviews to ensure aligned customer service goals.
- Acted as a key liaison between clients and leadership, delivering bi-weekly reports on customer feedback, engagement metrics, and operational improvements.
- Designed and implemented 20+ marketing campaigns that improved client engagement and event participation.
- Coordinated with stakeholders to develop long-term strategies that enhanced client experiences and program growth.
Adult Program Director
Agape Tennis Academy
01.2020 - 02.2024
- Owned end-to-end management of adult tennis programs serving 150+ league teams, focusing on client retention and revenue growth (+15%).
- Conducted regular client outreach, gathered feedback, and adapted program offerings to meet evolving customer needs.
- Facilitated bi-weekly staff meetings to review customer insights and optimize service delivery.
- Developed email marketing flows and digital campaigns to promote new services and events, increasing customer engagement.
- Monitored KPIs related to retention, growth, and client satisfaction to inform strategic decisions.
Graduate Assistant Coach
Carthage College
08.2017 - 05.2019
- Supported recruiting and mentoring of student-athletes, emphasizing performance improvement and teamwork.
- Facilitated communications between coaching staff and athletes, fostering trust and motivation.
Education
M.Ed. - Educational Leadership
Carthage College
05.2019
M.Sc. - Sports Administration
Henderson State University
05.2016
B.S. - Business Management
Carthage College
05.2013
Skills
- Customer Onboarding & Training
- Client Retention & Satisfaction
- Relationship Management
- Team Leadership & Mentorship
- Program Development & Execution
- Data-Driven Customer Insights
- Cross-Functional Collaboration
- Strategic Planning & Reporting
- CRM & Communication Tools (Microsoft Office, Email Campaigns)
- Mechanical skills
- Safety awareness
- Work order management
Timeline
Facility Director
Agape Tennis Academy
02.2024 - Current
Adult Program Director
Agape Tennis Academy
01.2020 - 02.2024
Graduate Assistant Coach
Carthage College
08.2017 - 05.2019
M.Sc. - Sports Administration
Henderson State University
B.S. - Business Management
Carthage College
M.Ed. - Educational Leadership
Carthage College