Danesa Curtis
Las Vegas,NV
Summary
Motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting. I am looking to join the workforce to gain real-world experience. I complete tasks on time in both individual and team settings. Always dependable and reliable, I am eager to learn and grow with your company. Highly motivated and detail-oriented professional with experience in data analysis, project management, and process improvement. I am adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency. I am a responsible student with good judgment, compassion, time management, and a flexible schedule. Frequently praised as hard-working, professional and caring by my peers, I can be relied upon to help your company achieve its goals. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
21
21
years of professional experience
Work History
Registered Behavior Technician
Center for Aba
03.2022 - 11.2024
- Implemented individualized treatment plans to enhance behavioral outcomes for clients.
- Collaborated with multidisciplinary teams to ensure comprehensive client care and support.
- Monitored client progress and documented behavioral data for analysis and reporting.
- Trained new staff on behavior intervention techniques and best practices in client engagement.
- Developed and maintained positive relationships with clients, families, and caregivers to facilitate communication.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Worked as part of collaborative team to address changing needs of children and families.
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
Store Manager
7 Eleven
06.2016 - 12.2019
- Developed and executed marketing plans to promote store products and services.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Established efficient inventory management system to maximize sales and reduce costs.
- Arranged store cleanings and renovations during periods of low customer traffic.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Created and distributed training materials and programs to staff members.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Addressed employee issues, performed corrective actions and terminated employment when necessary.
- Communicated with vendors regarding contracts and financial responsibilities.
- Stocked and organized products in storage spaces and retail shelves.
- Set sales targets and budgets for team leads and employees to follow.
- Implemented loss prevention strategies, alleviating shrink.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Leveraged new sales strategies to increase store revenue.
- Tracked store inventory and ordered new products to prevent shortages.
- Solved problems and resolved conflicts for team members and customers.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
Security Supervisor
Centurion Security Service
06.2017 - 12.2019
- Monitored and maintained scheduled security checks to optimize safety.
- Coordinated with other departments to ensure the safety and security of the facility.
- Identified and reported security threats, unsafe conditions or hazards, and other emergency situations.
- Monitored crowd behavior to maintain or restore control throughout venue.
- Prepared, filed and submitted various reports to maintain records of observations or occurrences.
- Inspected posts as scheduled and met with subordinates to outline tasks and responsibilities.
- Applied established security protocols to support the safety of personnel and visitors.
- Conducted regular drills and training sessions to improve security awareness.
- Administered facility security program and implemented security procedures and guidelines.
- Planned security for special and high-risk events.
- Conducted physical examinations of property for compliance with security policies and regulations.
- Supervised subordinate security professionals, assigned work and evaluated performance.
- Developed governmental reviews, internal corporate evaluations and assessments of overall effectiveness of facility and personnel security processes.
Intake Specialist
The Caring Place
12.2012 - 05.2016
- Scheduled appointments for consultations, tests and procedures by determining doctor availability.
- Obtained information from patient scheduling system for pre-admission or patient processing.
- Gathered pertinent information through patient surveys or interviews.
- Answered telephones to direct calls and take messages.
- Established and maintained complex correspondence systems to manage information requests and distribution.
- Determined patient eligibility by reviewing patient documentation for completeness and accuracy.
- Consulted with supervisor concerning programs for individual families.
- Advised clients on obtaining food stamps and child care.
- Informed tenants of facilities, such as laundries and playgrounds.
- Kept records and prepared reports for owner and management concerning visits with clients.
- Oversaw day-to-day group activities of residents in institution.
- Attended group meetings to provide information on agency services, requirements, and procedures.
- Provided information and referred individuals to public and private agencies and community services for assistance.
- Assisted in planning food budgets, using charts and sample budgets.
- Observed and discussed meal preparation and suggested alternate methods of food preparation.
Transportation Management Coordinator
United States Army
07.2003 - 10.2012
- Resolved routine problems with routing, courier staffing, and common customer service issues.
- Scheduled drivers to maximize transportation revenue and guest satisfaction.
- Handled calls from drivers, customer service, and other route-related inquiries.
- Developed and maintained highly efficient transportation schedules for multiple clients.
- Assisted supervisor with courier check-in and check-out process.
- Maintained records to allow for proper maintenance of vehicles.
- Communicated with customers to develop and maintain professional business relationships.
- Monitored drivers' attendance to support prompt and courteous service.
- Utilized routing software to construct well-planned routes.
- Negotiated and determined proper outside haulers to fill transportation needs.
- Tracked shipment status and kept customers informed of progress.
- Coordinated pickup and delivery of freight to clients in a timely manner.
- Oversaw materials requirements, identifying product shortages to appropriate personnel.
- Inventoried supplies and requisition or purchase additional items, as necessary.
- Counseled employees in work-related activities, personal growth, or career development.
- Reviewed work throughout work process and at completion to check for proper performance.
- Resolved personnel problems, complaints, and formal grievances when possible and referred them to higher-level supervisors for resolution.
- Provided assistance in balancing books, tracking, monitoring and projecting unit's budget needs and in developing unit policies and procedures.
- Scheduled times of shipment and modes of transportation for materials.
- Collaborated with workers and managers to solve work-related problems.
- Checked specifications of materials loaded and unloaded against information contained in work orders.
- Maintained safe work environment by monitoring safety procedures and equipment.
- Assessed training needs of staff and arranged for and provided appropriate instruction.
- Planned work schedules and assigned duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
- Informed designated employees and departments of items loaded and problems encountered.
- Transmitted and explained work orders to laborers.
- Performed same work duties as those supervised, and performed more difficult and skilled tasks and assist in performance.
- Recommended and initiated personnel actions, such as promotions, transfers, and disciplinary measures.
- Evaluated employee performance and prepared performance appraisals.
- Estimated material, time and staffing requirements for projects, based on work orders, job specifications, and experience.
- Examined freight to determine loading sequences.
- Conducted staff meetings to relay general information or to address specific topics.
Education
Bachelor of Science - Applied Psychology
Purdue University
West Lafayette, INAssociate in Applied Science (A.A.S.) - Mental Health
College of Southern Nevada
Las Vegas, NV05.2023
Forest High School
Ocala, FL05.2002
Skills
- Customer assistance
- Attention to detail focus
- Team collaboration
- Inventory control
- Cash register operation
- Time management mastery
- Team leadership
- Computer literacy fundamentals
- Team collaboration aptitude
- Returns and exchanges handling
- Flexible schedule adaptability
- Problem-solving acumen
- Organization
Awards & Honors
National Honor Society, Soldier Of Month, Soldier Of Year
Timeline
Registered Behavior Technician
Center for Aba
03.2022 - 11.2024
Security Supervisor
Centurion Security Service
06.2017 - 12.2019
Store Manager
7 Eleven
06.2016 - 12.2019
Intake Specialist
The Caring Place
12.2012 - 05.2016
Transportation Management Coordinator
United States Army
07.2003 - 10.2012
Associate in Applied Science (A.A.S.) - Mental Health
College of Southern Nevada
Bachelor of Science - Applied Psychology
Purdue University
Forest High School