Summary
Overview
Work History
Skills
Certification
Personal Information
Work Availability
Hi, I’m

Danesha Beckwith

Sheffield,AL

Summary

Experienced Booking Officer with a strong background in customer service and relationship building. Skilled in managing schedules, client communications, and resolving conflicts to ensure efficient booking processes. Known for adaptability, effective communication, and high productivity in fast-paced environments.

Overview

11
years of professional experience
1
Certification

Work History

Colbert County Courthouse

Booking Officer
10.2020 - Current

Job overview

  • Implemented and maintained quality control measures, ensuring error-free data entry and timely reservation management.
  • Collaborated with teams to optimize occupancy rates through strategic planning and effective communication.
  • Built and maintained vendor relationships, negotiating favorable contracts and securing cost-effective deals. Provided excellent customer service by addressing and resolving inquiries with professionalism and efficiency.
  • Managed multiple phone lines efficiently, ensuring prompt and accurate handling of inquiries and reservations.

Walgreens

Customer Service Associate
11.2017 - 10.2020

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered 40 customer telephone calls a day promptly to avoid on-hold wait times.

Walmart

Apparel Associate
04.2014 - 10.2017

Job overview

  • Greeted and interacted with over customers to assist in selecting and locating merchandise.
  • Greeted customers warmly upon entering the store and provided excellent customer service throughout their shopping experience.
  • Maintained a clean and organized work area at all times.
  • Enhanced team performance by collaborating with 6 colleagues to achieve daily sales goals and complete tasks efficiently.

Skills

  • Staff management
  • Conflict resolution
  • Time management
  • Effective communication
  • Office management
  • Reservation Management
  • Vendor Negotiation
  • Customer Service Excellence

Certification

  • Security Clearance, NCIC/ALACOP - 2020-2025
  • Jail Managment Training - 2024-2025

Personal Information

Availability
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