Summary
Overview
Work History
Education
Skills
Timeline
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DANESHA DENNIS

North Carolina

Summary

Dynamic and results-oriented healthcare professional with over 5 years of diverse experience in medical claims processing, optometry support, and patient documentation. Proficient in navigating complex healthcare systems and delivering exceptional patient care. Skilled in cross-functional collaboration, conflict resolution, and project management. Committed to ethical patient care and continuous professional development.

Overview

6
6
years of professional experience

Work History

Senior Medical Scribe

Scribe-X
07.2023 - Current
  • Created a comprehensive database of patient encounters, boosting clinic efficiency by 20%
  • Developed expertise in navigating complex electronic medical records which led to a 15% decrease in retrieval times for patient histories
  • Facilitated a transition to a new documentation system, training 15 staff members
  • Demonstrated a keen ability to capture precise treatment plans, resulting in a 10% increase in patient follow-ups
  • Liaised with healthcare providers to ensure the accuracy of over 5,000 patient documents
  • Implemented account-specific documentation standards, improving document quality by 30%
  • Resolved documentation issues through collaboration with management, enhancing provider satisfaction rates by 25%
  • Provided critical documentation support during peak periods, handling up to 50 patient encounters per day

Customer Service Representative

Wisconsin Physician Services
06.2022 - 06.2023
  • Efficiently resolved 100+ customer inquiries daily, achieving a service rating of 97%
  • Attained average call management efficiency, maintaining 97% performance in the pressure and fast-paced environment
  • Tracked and documented customer support interactions using proprietary software, improving record accuracy by 15%
  • Reduced average hold time for clients by 15% by prioritizing and multitasking on calls
  • Enhanced customer experience by building rapport and providing empathetic support, contributing to a 40% rise in positive feedback
  • Boosted customer retention rate by 20% through exceptional problem-solving skills and relationship-building
  • Ensure compliance with Protected Health Information (PHI) and HIPAA regulations
  • Performed data entry on customer names, addresses, phone numbers, and credit card details into customer relationship management software

Medical Claims Processor

Concentrix
04.2022 - 05.2023
  • Processed and resolved an average of 150 claims per day, exceeding department goals by 15%
  • Cut down fraudulent claims by 25% by implementing an effective fraud detection system
  • Used QuickBooks to manage and resolve billing issues, thereby reducing billing complaints by 40%
  • Handled sensitive and complex claim files by maintaining knowledge of all relevant state laws related to healthcare benefits
  • Communicated with physicians' offices regarding the claim status of clients, denying 40% of frivolous requests
  • Provided information on eligibility requirements, plan features, and benefit limits to customers and physicians
  • Resolved medical bills for errors and inconsistencies totaling 200K by brainstorming solutions with the claims department
  • Performed research on critical cases involving 80 insurance companies and 50 providers and submitted findings to management

Optometric Technician

Triangle Visions Optometry
Simpsonville, USA
01.2021 - 03.2022
  • Performed visual acuities, IOP's with eye care tonometer, checked pupil reflexes, and motility
  • Operated and maintained lensometers, refraction units, auto-refractors, Optomap, OCT, and visual field analyzers for patient testing
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses
  • Calibrated equipment for optimal use and to obtain accurate diagnostic results
  • Assured that the pre testing area and exam room were verified proper function, cleanliness and sanitization before each use
  • Performed color vision assessment and depth perception on all new patients under 18, and when needed
  • Collaborated with optometry staff to reach individual and team goals
  • Provided excellent customer service by effectively communicating with patients, families, and Optometrist

Medical Scribe

ScribeAmerica
Greenville, USA
03.2019 - 01.2021
  • Assisted in documenting over 2,000 patient encounters, significantly aiding clinical efficiency
  • Contributed to a 10% reduction in average documentation time per patient through process improvements
  • Ensured the integrity of physical exam reports and medical histories in patient files
  • Coordinated effectively with healthcare professionals to verify and update patient treatment plans
  • Observed and recorded all patient encounters and examinations
  • Exposure to an emergency, inpatient, and outpatient environment
  • Assisted with prescribing patient medication electronically using EPIC EMR software
  • Built meaningful relationships with patients and their families

Education

Master's - Biopsychology

Liberty University
Lynchburg, VA
12.2023

Bachelor's - Psychology

Clemson University
Clemson, SC
05.2019

Skills

  • Published Scientific Research Writer
  • Proficient in EMR Systems
  • Transcription Speed: 75 WPM
  • Applied Behavioral Analysis
  • Problem-Solving Expertise
  • Strategic & Analytical Thinking
  • Multifunctional Teamwork
  • Reporting & Analysis
  • Ethical Healthcare Practices
  • Healthcare Coding
  • Advanced Microsoft Office Skills
  • Performance Optimization Skills

Timeline

Senior Medical Scribe

Scribe-X
07.2023 - Current

Customer Service Representative

Wisconsin Physician Services
06.2022 - 06.2023

Medical Claims Processor

Concentrix
04.2022 - 05.2023

Optometric Technician

Triangle Visions Optometry
01.2021 - 03.2022

Medical Scribe

ScribeAmerica
03.2019 - 01.2021

Master's - Biopsychology

Liberty University

Bachelor's - Psychology

Clemson University

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DANESHA DENNIS