Da'Nesha Hanner
Clinton,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Store Manager
Oreily's Auto Parts
Clinton, MS
03.2018 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Trained and mentored associates to teach daily tasks and procedures.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
Assistant Store Manager
Burkes Outlet Bealls
Jackson, MS
11.2016 - 05.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Retail Sales Associate
Conns
Jackson, MS
05.2017 - 03.2018
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Provided product information and answered customer questions.
- Offered suggestions for additional items that may be of interest to customers.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Inspected purchased items for defects before handing them over to customers.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
Medical Assistance Certificate - Health Aide
Delta Technical College
Ridgeland, MS05.2017
Skills
- POS Systems
- Customer Service Management
- Employee Training
- Culture Development
- Customer Service
- Inventory Control
- Relationship Building and Management
References
References available upon request.
Timeline
Store Manager
Oreily's Auto Parts
03.2018 - Current
Retail Sales Associate
Conns
05.2017 - 03.2018
Assistant Store Manager
Burkes Outlet Bealls
11.2016 - 05.2018
Medical Assistance Certificate - Health Aide
Delta Technical College