Danesha Mitchell
Allen,TX
Summary
Proven expertise in leak surveying, demonstrating a meticulous approach to identifying and resolving leaks. Highly organized and detail-oriented, consistently managing tasks, resources, and records for every project. Committed to contributing to team success through hard work and exceptional organizational skills. Motivated to continuously learn, grow, and excel in any position, with a clear understanding of the job requirements. As a Field Mentor, dedicated to guiding and supporting others in their professional development while ensuring the highest standards of quality and efficiency are upheld.
Overview
13
13
years of professional experience
Work History
Senior Service Technician
Atmos Energy
10.2024 - Current
- Responded quickly to emergency maintenance requests.
- Utilized leak detection equipment for accurate identification of gas leaks in various environments.
- Promoted a culture of safety awareness among team members through regular communication and training sessions.
Service Technician 1
Atmos Energy
02.2023 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected gas meters and regulators to diagnose operational issues.
- Supported company's policies and procedures by ensuring proper handling of all detected leaks.
- Conducted routine inspections of meters, service lines, and other gas facilities.
- Reduced potential hazards by identifying, documenting, and reporting gas leaks in a timely manner.
- Increased customer satisfaction by promptly addressing concerns regarding potential gas leaks near their premises or properties.
Service Technician
Centerpoint Energy
02.2022 - 01.2023
- Inspect, test, repair gas meters and pressure regulators as required.
- Perform leak survey and repair work on gas distribution system
- Respond to emergencies involving gas leaks, fires, and outages
- Maintain records and accurate reports with the company policies
Construction Apprentice
Centerpoint Energy
10.2020 - 02.2022
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered and disposed of worksite debris to remove safety hazards.
- Directed traffic away from hazardous locations to protect team members and general public.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Moved items and tools from truck to work locations.
- Prepared worksite by setting up required tools and supplies.
- Followed safety protocols to avoid accidents.
Leak Surveyor
Heath Consultants Incorporated
04.2017 - 10.2020
- Maintained excellent attendance record, consistently arriving to work on time.
- Researched and monitored locations of utilities around project sites.
- Represents the company in a professional manner.
- Accurately detect, classify, and document natural gas leakage on client infrastructure.
- Complete daily leak reports, address lists, and any other documentation required by Heath and our client.
- Adhere to the vehicle policy.
- Reading utility prints and maps.
- Communicating professionally when interacting with homeowners and utility representatives.
Cashier Customer Service
HEB
07.2016 - 08.2016
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Provided an elevated customer experience to generate a loyal clientèle.
- Received customer payments.
- Educated customers on promotions to enhance sales.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered questions about store policies and concerns to support positive customer experiences.
Operator
Republic bag
11.2015 - 07.2016
- Watch machine make sure material doesn't jam.
- Set up machines for daily operations.
- Filled out daily log sheets quickly and correctly.
- Communicated with system operators to regulate factors such as line voltages and frequencies.
- Balanced power production, operating costs and safety concerns through continuous system regulation.
- Received and processed both written and verbal instructions, prints and work orders.
- Closely inspected parts for cleanliness and freedom from contaminants.
Customer Service Associate
Lowes Home Improvment
11.2014 - 12.2015
- Responsibilities.
- make sure customers needs are met and that they have a great shopping experience.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Welcomed customers into the store and helped them locate items.
- Alerted customers to upcoming sales events and promotions.
Unloader
Walmart
06.2013 - 11.2014
- Followed the company’s loading and unloading procedures for hazardous materials.
- Loaded and unloaded 2 delivery vans per shift.
- Loaded packages onto pallets and into staging areas as directed.
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Adhered to company safety protocols and complied with OSHA standards.
Cashier
Jack in the Box
07.2012 - 08.2013
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Consistently provided friendly guest service and heartfelt hospitality.
- Prepared all food orders within a 2-3 minute time frame.
Cashier
Wal-Mart
07.2011 - 06.2012
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Cleaned and organized the store, including the checkout desk and displays.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School Diploma -
Pasadena Memorial High School
Pasadena, TX2011
Skills
- Customer-oriented
- Active listening
- Computer literate
- Skilled problem solver
- Motivated team player
- Employee relations
- Natural leader
- Customer service
- Quality Assurance Controls
- Organization
- Team building
- Problem resolution
Timeline
Senior Service Technician
Atmos Energy
10.2024 - Current
Service Technician 1
Atmos Energy
02.2023 - Current
Service Technician
Centerpoint Energy
02.2022 - 01.2023
Construction Apprentice
Centerpoint Energy
10.2020 - 02.2022
Leak Surveyor
Heath Consultants Incorporated
04.2017 - 10.2020
Cashier Customer Service
HEB
07.2016 - 08.2016
Operator
Republic bag
11.2015 - 07.2016
Customer Service Associate
Lowes Home Improvment
11.2014 - 12.2015
Unloader
Walmart
06.2013 - 11.2014
Cashier
Jack in the Box
07.2012 - 08.2013
Cashier
Wal-Mart
07.2011 - 06.2012
High School Diploma -
Pasadena Memorial High School
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