Danesha Mitchell
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success.
Overview
8
8
years of professional experience
Work History
Shelter Lead
New Horizons
07.2022 - 08.2024
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
Driver
FedEx
09.2021 - 11.2021
- Followed all relevant traffic laws and safety regulations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
PSE Clerk
United States Postal Services
07.2019 - 04.2021
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Stayed current on USPS regulations and updates through regular attendance at training sessions or team meetings, applying new knowledge to daily tasks for continuous improvement in service quality.
- Ensured smooth operations through regular maintenance checks on postal equipment, reporting malfunctions promptly for quick resolution.
- Optimized time management skills while working under tight deadlines for daily dispatches of outgoing mail.
Team Leader
Jack In The Box
09.2016 - 03.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Volunteer
Food Bank
11.2016 - 12.2016
- Enhanced the effectiveness of local nonprofit organizations by providing ongoing volunteer support.
- Supported underprivileged families with essential services such as food distribution, clothing drives, and shelter assistance.
Education
Health Care
IHAP
Introduction To Health Care Employment Program03-2025
Bachelor of Arts - psychology
Eastern Washington University
Cheney, WA06.2020
High School Diploma -
Federal Way High School
Federal Way, WA06-2012
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Flexible and adaptable
- Excellent communication
- Decision-making
- Critical thinking
- Active listening
- Organizational skills
- Incidents management
Personal Information
Willing To Relocate: Anywhere
Timeline
Shelter Lead
New Horizons
07.2022 - 08.2024
Driver
FedEx
09.2021 - 11.2021
PSE Clerk
United States Postal Services
07.2019 - 04.2021
Volunteer
Food Bank
11.2016 - 12.2016
Team Leader
Jack In The Box
09.2016 - 03.2018
Health Care
IHAP
Bachelor of Arts - psychology
Eastern Washington University
High School Diploma -
Federal Way High School
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